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Yyyyyy x. yyyyyy

6802 S. Tiernan Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

 

Focused, adaptable and self-assured Management and Supervision Professional xxxxxxth years of diverse experience xxxxxxth the Veterans Administration. Tactical planner xxxxxxth attention to detail and a drive to excel. Skilled in increasing comprehension of processes and objectives in both teams and as an independent achiever. Able to manage multiple programs concurrently, as well as streamline processes and integrate new services. Proactively build and maintain lasting, mutually beneficial community relationships. Expertise in planning, coordinating and steering projects to optimize use of time and resources in achieving aggressive performance goals. Maintain safe work environments across organizational levels. Work in conjunction xxxxxxth colleagues and leadership to develop comprehensive training plans. Support a work culture that is solution-focused in nature and involves ongoing training and development projects. Engage actively in driving multi-departmental project teams including monitoring budgets. Proven ability to achieve success in directing and influencing groups across collaborative efforts. Seeking a Development and Learning Consultant role that xxxxxxll allow for use of skills and offer professional growth opportunities.

 

Areas of Expertise

 

Design & Development | Process Improvement | Consulting | Leadership | Strategic Planning | Mentorship

Competency Modeling | Problem Solving | Negotiation | Team Building | Cross-Functional Leadership

Human Resources | Recruitment | Stakeholder Relations | Training & Orientation | Employee Handbook Creation

Workforce Planning | Compliance | FMLA/ADA/EEO/WC | Performance Management Systems

Interpersonal Skills | Time Management | Organization | Communication | Microsoft Office Suite

 

Professional Experience-Department of Veterans Affairs

 

Supervisory Benefits Representative (2017)

         Coordinated workflows among individual team members to foster a positive, productive work environment; use expertise to advise staff of optimal methods to resolve technical and administrative concerns

         Assessed employee and departmental performances; shared concerns xxxxxxth upper management and offered words of encouragement directly xxxxxxth employees

         Provided national training sessions and projects in support of pension benefits and services to clientele to keep them informed in an efficient manner

         Partook in field office site visits to consistently drive national adherence to VBA procedures pertaining to pension business lines

         Consulted xxxxxxth senior leadership on precedent determinations for national technical, regulatory, procedural and operational issues specific to the pension program

         Acted as an Equal Employment Opportunity Special Emphasis Program Coordinator to develop innovative programs that, when implemented, created a fair working environment for protected classes

         Developed annual Special Emphasis Program activities aligned xxxxxxth organizational objectives and budgets; also led operations for the Employee Rewards initiative as well

         Led job analyses and evaluations in order to ensure quality in fulfilling all job specifications

         Devised and suggested directives, guidelines and processes used to administer functions in support of veterans benefits and services

 

Project Design Team Member (2007-2016)

         Partnered xxxxxxth Veteran Benefits Administration members to design a blueprint for the National Veteran Service Representative Skill Certification Test, an $8M project

         Completed several job analyses of the VSRs current duties; clearly delivered findings to VBA executives and labor union management

         Developed and refined the test, required by all VSRs prior to being promoted to Journeyman roles

 

Yyyyyy x. yyyyyy

Continued

 

Project Design Team Member (Continued)

         Drove ongoing maintenance of the National VSR Certification test

         Aided in crafting a blueprint for the Specialized Adjudication Review Course project

         Also provided refresher training to approximately 457 Claims Processors to ensure consistency

 

Project Manager American Recovery & Reinvestment Act-ARRA (2010-2016)

         Spearheaded recruitment efforts and led a team of 52 employees for the Pension Management Center via direct hire-delegated examining authority and excepted service

         Authored position descriptions and questions for each job; led behavioral interviexxxxxxng xxxxxxth all applicants

         Finalized qualification determinations, as well as rated and ranked applications using applicant tracking systems (ATS); also issued referrals to Hiring Managers

         Trained staff on employee compensation, benefits, schedules, working conditions and promotion opportunities; also developed Standard Operations of Procedures (SOP) for ARRA employees

o   Created a full-scale curriculum that included the number of employees required for each team and the category of work to be completed on each team

o   Successfully retained 83% of new hires, later converted to permanent federal government employees of the Pension Management Center in Xxxxxx, XXXXXX

 

Veteran Service Representative (2001-2007)

         Adjudicated pension and compensation claims through the careful analysis of service and medical records, as well as other pieces of evidence

         Carefully assessed medical records, lay testimony and other pieces of evidence to schedule medical examinations and complex opinion requests

         Facilitated personal hearings xxxxxxth claimants and their representatives to elicit statements and additional evidence used to corroborate their respective VA benefits claims

         Wrote to claimants explaining decisions to grant or deny benefits based on local, state and federal regulations, as well as VA case law and rating schedules

         Instructed two Challenge Sessions in St Paul, MN for approximately 60 VSRs to discuss the laws, regulations and policies for adjudicating Veterans' Pension and related claims

 

Education

 

Post-Baccalaureate Certificate, Business-Project Management, Northcentral University, March 2018

Bachelor of Science, Organizational Management, University of Arkansas

 

Xxxxxx Covey Training

 

The 4 Disciplines of Execution Operating System | Championing Diversity

Project Management Essentials | Meeting Advantage

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