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Yyyyyy x. yyyyyy
6802 S. Tiernan Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Focused, adaptable and self-assured Management and Supervision Professional xxxxxxth years of diverse experience xxxxxxth the Veterans Administration. Tactical planner xxxxxxth attention to detail and a drive to excel. Skilled in increasing comprehension of processes and objectives in both teams and as an independent achiever. Able to manage multiple programs concurrently, as well as streamline processes and integrate new services. Proactively build and maintain lasting, mutually beneficial community relationships. Expertise in planning, coordinating and steering projects to optimize use of time and resources in achieving aggressive performance goals. Maintain safe work environments across organizational levels. Work in conjunction xxxxxxth colleagues and leadership to develop comprehensive training plans. Support a work culture that is solution-focused in nature and involves ongoing training and development projects. Engage actively in driving multi-departmental project teams including monitoring budgets. Proven ability to achieve success in directing and influencing groups across collaborative efforts. Seeking a Development and Learning Consultant role that xxxxxxll allow for use of skills and offer professional growth opportunities.
Areas of Expertise
Design & Development | Process Improvement | Consulting | Leadership | Strategic Planning | Mentorship
Competency Modeling | Problem Solving | Negotiation | Team Building | Cross-Functional Leadership
Human Resources | Recruitment | Stakeholder Relations | Training & Orientation | Employee Handbook Creation
Workforce Planning | Compliance | FMLA/ADA/EEO/WC | Performance Management Systems
Interpersonal Skills | Time Management | Organization | Communication | Microsoft Office Suite
Professional Experience-Department of Veterans Affairs
Supervisory Benefits Representative (2017)
Coordinated workflows among individual team members to foster a positive, productive work environment; use expertise to advise staff of optimal methods to resolve technical and administrative concerns
Assessed employee and departmental performances; shared concerns xxxxxxth upper management and offered words of encouragement directly xxxxxxth employees
Provided national training sessions and projects in support of pension benefits and services to clientele to keep them informed in an efficient manner
Partook in field office site visits to consistently drive national adherence to VBA procedures pertaining to pension business lines
Consulted xxxxxxth senior leadership on precedent determinations for national technical, regulatory, procedural and operational issues specific to the pension program
Acted as an Equal Employment Opportunity Special Emphasis Program Coordinator to develop innovative programs that, when implemented, created a fair working environment for protected classes
Developed annual Special Emphasis Program activities aligned xxxxxxth organizational objectives and budgets; also led operations for the Employee Rewards initiative as well
Led job analyses and evaluations in order to ensure quality in fulfilling all job specifications
Devised and suggested directives, guidelines and processes used to administer functions in support of veterans benefits and services
Project Design Team Member (2007-2016)
Partnered xxxxxxth Veteran Benefits Administration members to design a blueprint for the National Veteran Service Representative Skill Certification Test, an $8M project
Completed several job analyses of the VSRs current duties; clearly delivered findings to VBA executives and labor union management
Developed and refined the test, required by all VSRs prior to being promoted to Journeyman roles
Yyyyyy x. yyyyyy
Continued
Project Design Team Member (Continued)
Drove ongoing maintenance of the National VSR Certification test
Aided in crafting a blueprint for the Specialized Adjudication Review Course project
Also provided refresher training to approximately 457 Claims Processors to ensure consistency
Project Manager American Recovery & Reinvestment Act-ARRA (2010-2016)
Spearheaded recruitment efforts and led a team of 52 employees for the Pension Management Center via direct hire-delegated examining authority and excepted service
Authored position descriptions and questions for each job; led behavioral interviexxxxxxng xxxxxxth all applicants
Finalized qualification determinations, as well as rated and ranked applications using applicant tracking systems (ATS); also issued referrals to Hiring Managers
Trained staff on employee compensation, benefits, schedules, working conditions and promotion opportunities; also developed Standard Operations of Procedures (SOP) for ARRA employees
o Created a full-scale curriculum that included the number of employees required for each team and the category of work to be completed on each team
o Successfully retained 83% of new hires, later converted to permanent federal government employees of the Pension Management Center in Xxxxxx, XXXXXX
Veteran Service Representative (2001-2007)
Adjudicated pension and compensation claims through the careful analysis of service and medical records, as well as other pieces of evidence
Carefully assessed medical records, lay testimony and other pieces of evidence to schedule medical examinations and complex opinion requests
Facilitated personal hearings xxxxxxth claimants and their representatives to elicit statements and additional evidence used to corroborate their respective VA benefits claims
Wrote to claimants explaining decisions to grant or deny benefits based on local, state and federal regulations, as well as VA case law and rating schedules
Instructed two Challenge Sessions in St Paul, MN for approximately 60 VSRs to discuss the laws, regulations and policies for adjudicating Veterans' Pension and related claims
Education
Post-Baccalaureate Certificate, Business-Project Management, Northcentral University, March 2018
Bachelor of Science, Organizational Management, University of Arkansas
Xxxxxx Covey Training
The 4 Disciplines of Execution Operating System | Championing Diversity
Project Management Essentials | Meeting Advantage
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