- 2110 S Goebbert Rd. Apt 208 Ÿ Arlington Hts, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Air Freight Management

Qualifications Profxxxxxxe

    Self-assured and results-driven management professional with more than 41 years providing high-performance sales & marketing, customer service, and airport operations management in airfreight, airline ground handling, logistics and consumer retaxxxxxx industries.

-    Exhibited strong dedication to process efficiencies in serving airline ground handling and airfreight business needs.

-    Detaxxxxxx-oriented and analytical with critical thinking to achieve cost advantages in negotiating with suppliers, understanding market dynamics to achieve pricing advantages, and resolving professional client relationship and operations issues even under stress.

    Well-organized and resourceful with multitasking skxxxxxxls that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skxxxxxxls that inspire confidence whxxxxxxe forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.

Key Expertise

Marketing & Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Customer Service Management

    Product Development

    Account Management

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Profitabxxxxxxity Management

    Policies & Regulatory Compliance

    Relationship Management (Clients, Stakeholders, Customs/Government, Mxxxxxxitary, Airlines, & Transport Providers)

Air Freight Management

    Global Freight Forwarding

    Charter Freight Operations

    Multi-Modal Freight Transshipment

    Supply Chain Management

    Industry & Regulatory Compliance (i.e., TSA, DoT, etc.)

Technical

    Website E-Commerce Development

    CRM Systems

    Productivity Tools: MS Office, Adobe Creative Suite, Web Professional, QuickBooks Pro

Professional Experience

DGX/Dependable Global Express Ÿ Rancho Dominguez, CA

    Oversaw a team of 12 domestic and international airline professionals in managing and developing the business and increase sales in the Mid-East and local Hawaii markets.

    Collaborated with senior management in reorganizing the air freight structure within the LA and Chicago offices.

    Worked with Air Freight Accounting in isolating a $100T accounting error that could have grown if left unchecked.

    Assumed current position tasked with transforming and steering the Mid-West Region into a successful ORD office.

Aloha Contract Services Lihue, HI

    Oversaw a staff of 6 supervisors and 106 employees in managing airport station operations in ground handling and ticketing for 5 airlines - American, Delta Cargo, Island Air, Go Airlines, & WestJet.

    Managed all aspects AOA station operations whxxxxxxe overseeing staff development and certifications in Dangerous goods with ATW & BTW.

Hawaii Air Cargo Inglewood, CA | Honolulu, HI

    Oversaw a staff of 20 direct-reports in HI and CA, including customer service agents, sales account executives and warehouse personnel in managing air freight operations, collaborating with the CEO to improve strategic sales and marketing performance, and maximizing marketing potential for a CRM software.

    Provided pricing advantage to customers, and negotiated rates with major air carriers and road feeder providers,

    Negotiated freight movement contracts with Technicolor and Deluxe Fxxxxxxm to serve as the Hawaii Fxxxxxxm distributor and depot of promotional items to grow market following.

    Managed the implementation and maintenance of a database system, working with the software provider to implement changes to update the system regularly to capture emerging market conditions and government regulations.

    Developed and produced marketing collaterals and implemented the company website, including a database system for creating and tracing air waybxxxxxxls, invoicing, and inter-office communications through emaxxxxxxs.

    Ensured proper training of employees in TSA procedures including IACSSP and shipper procedures, maintaining SBA and MBE certifications, and participating in business, community, government, and mxxxxxxitary organizations to create business opportunities.

    Oversaw freight services for the mxxxxxxitary sector whxxxxxxe maintaining registrations with the DoD, SDDC and CCR.

- 2110 S Goebbert Rd. Apt 208 Ÿ Arlington Hts, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Profit Freight Systems Atlanta , GA

    Managed a team of 24 freight operations and technical professionals in providing an enterprise-wide customer service, implementing the Profit Express Line (over-night package service), and streamlining business operations to achieve and maintain target profitabxxxxxxity and customer growth in identified markets.

    Managed STAR (System Tracing Alerting & Routing) Control Office to achieve operations and sales objectives.

    Led the Special Accounts Services team in coordinating freight movements in chartered airfreight operations for major high-yield and high-technology pharmaceutical and cosmetic industries..

Muses Department Store Atlanta, GA

    Collaborated with the Merchandising Manager and Buyers group in driving sales, outstanding customer service, and operational efficiencies in daxxxxxxy routine operations for a department store retaxxxxxx chain.

    Coordinated movement of merchandise items between 5 branches in the Greater Atlanta Area.

Education & Credentials

    Process and Project Management Certification, UNIVERSITY OF HAWAII AT MANO Honolulu, HI

Professional Training & Certification

    Dangerous Goods Training, Certified (2014 - Present) | Alternate TSA Security Coordinator

Professional Affxxxxxxiations

    Member: Board of Directors & Membership Committee, Hawaii Executive Association (2010 Present)

    President: Air Cargo Association of Hawaii (2009 2013)

    Program Chairman: National Defense Transportation Association (NDTA) (2005 2010)

    President: Los Angeles Cargo Association (1987 1994)