• Top Performer who boasts above-average career results, and who can make decisions to reflect positively on IT / product operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
• Visionary Professional with commendable accomplishments across technology- and product-focused initiatives, and who rises above challenges to increase revenue, streamline processes, improve efficiency, and drive winning outcomes.
• Bxxxxxxingual Communicator (Spanish / English) who buxxxxxxds and sustains synergistic relationships with senior-level management, executive decision-makers, stakeholders, and clients; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to deliver value to consumers and customers.

Client Delivery & Solutions Manager

  Capitalized on the opportunity to lead forward-thinking collaborations with eCommerce and advanced technologies teams to ensure high-quality achievement of Market Track s eCommerce deliverables, including comprehensively managing implementation of projects, as well as efficiently working with top internal design and development teams.

  Expertly defined scope and managed projects for customer client solutions.

  Initiated a customized competitive pricing analysis with an 80% accuracy rate.

  Personally assisted in developing new capabxxxxxxities for the organization and their clients.

  Actively implemented a mobxxxxxxe application for major retaxxxxxxers to deliver in-store pricing analysis.

  Successfully delivered customized product competitive analysis feed for trade-in and used electronics.

Senior Product Manager Search ￨ Browse ￨ Local Ads

  Strategically steered delivery of eCommerce capabxxxxxxities and web experience to drive online business results, including serving as a single point-of-contact for supporting Sears Holdings business units to meet or exceed goals.

  Expertly managed individual product lifecycle from understanding concept or the current state, along with collaborating with solutions-focused teams to develop requirements and manage product initiatives and enhancements from product launch through to consistently optimal ongoing management of the product post-launch.

  Directed initiatives to successfully launch a new reserve it feature.

  Used market research, consumer surveys, and KPIs to meet core business needs.

  Increased product engagement 15% by leading search team on a platform redesign project.

  Documented trends and practices in eCommerce and retaxxxxxx to develop new product opportunities.

  Led team in actively redesigning and integrating Local Ad listing to Sears.com and Kmart.com websites.

  Designed and launched an ambiguous search results page and increased conversion 40% for top search terms.

  Launched search in store feature to allow products to be displayed based on avaxxxxxxabxxxxxxity for in-store purchase.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Product Manager Consumer

  Utxxxxxxized broad scope of industry knowledge toward driving the success of online automotive search products, including guided search, vehicle listing displays, and leads generation path, as well as monitoring and analyzing key metrics using web analytics and business intelligence tools to identify new opportunities and evaluate project success.

  Cost-effectively negotiated vendor contracts and service agreements whxxxxxxe developing documentation of procedures, processes, and product features for sales / marketing and performing all market research and competitive analysis.

  Directed targeted decision-making among a cross-functional team of designers, developers, user experience managers, and stakeholders to bring new products and enhancements to market, and trained customers on products.

  Streamlined processes for vehicle data processing and support with a third party vendor.

  Developed long-term product strategies and roadmaps to create key sustainable advantages.

  Launched a Chat feature for car shoppers and dealerships to communicate, and increased leads by 10%.

  Spearheaded a mad libs style emaxxxxxx leads generation form on listing, and increased leads generations by 5%.

Senior Client Support Representative

  Applied strong leadership talents toward managing results-generating new course development and client deployments, including buxxxxxxding and sustaining relationships by training customers and sales on content and usage.

  Effectively verified end user environment acceptabxxxxxxity and accurately documented requirements for delivery of online and CD-ROM products, and delivered accountabxxxxxxity reports to customers and sales on usage and performance.

  Led post-delivery account management with customers using Salesforce.

  Efficiently tested new products and upgrades across various environments for performance.

  Successfully developed and administered a client database for access and tracking of online courses.

Product Manager

  Played a vital role in aggressively contacting new / existing clients to schedule and coordinate meetings, including writing client notes, creating PowerPoint presentations for client review, and managing high-volume client fxxxxxxes.

  Personally managed high-value investment transactions and comprehensive reports.

  Successfully increased the agent s revenue by 30% and agent s sales ranking to 75 out of 7,000.

Field Accounting Representative United Insurance Company of America, Chicago, XXXXXX 1994 1996

Computer Specialist ￨ Unix System Administrator Records Management Services, Chicago, XXXXXX 1992 1994

Unit Diary ￨ Administration Clerk United States Marine Corps, Various Locations 1988 1992

Bachelor of Science in Telecommunications Management (3.8 GPA) DeVry University