Ryan Robinson
2200 Butler Way
Round Rock, Texas 78665
Phone: (xxx-xxx-xxxx
Email: abc@xyz.com

Citizenship: American

SSN: xxx-xx-xxxx

Veteran s Preference: N/A

Job Announcement Number:
Job Title:

Department:

Core Competencies

Maintenance Operations Planning & Execution, Project/Program Management, Relationship Management (Clients, Suppliers, Government & the Public), Fiscal & Budget Administration, Inter-Office /Agency Coordination, Public Service Operations, Policies & Regulatory Compliance (i.e. HIPAA, etc.), Staff Sourcing & Recruitment, Organizational Development, Staff Supervision & Training, Time Management, Records & Document Management

Technical Skills

Operating Systems: Windows 98, 2000, XP, Vista, 7, Server 2000, Server 2003, and AS400

Network Hardware: Cisco Switches & Routers

Network Protocols & Services: TCP/IP, DHCP, WINS, DNS, Dynamic DNS, Active Directory, POP3, VPN

Remote Access and Administration, and Online Backups

Applications: MS Office, Wireless Networking, VoIP, Visual Basic 6.0 & 2005

Wireless Technologies: Point-to-point and point-to-multi point connectivity configurations, Proxim (Orinoco and Tsunami), WEP, WPA, and Video through wireless networks

Professional Experience

05/2016 Present

Dell, Inc.
Location: XXX
Salary: $32,000.00/Month, Hours: 40-50/week
Supervisor: Virginia [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Provide technical support services covering installation, configuration, maintenance, inspection, and testing of client desktop/mobile computing systems in accordance with prescribed procedures and quality standards.

12/2015 05/2016

Western State Fire Protection
Round Rock, TX
Salary: $32,000.00/Month, Hours: 20-60/week
Supervisor: John [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Tiffany Holmes Page 2 of 4

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Provide technical services covering installation, maintenance, inspection, and testing of alarm and fire detection systems in accordance with prescribed procedures and quality standards. Perform on-site emergency troubleshooting, programming, and repairs of alarm systems. Identify code and non-conformance issues. Prepare and submit accurate and timely service tickets and reports, as well as documents to identify issues and service infractions. Recommend technical solutions and decisions to close transactions. Resolve problems and escalate or defer to higher authority/appropriate agencies in closing complex issues.

07/2015 - 09/2015

Comcast
Shreveport, LA
Salary: $XXXX.00/Month, Hours: 40/week
Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Responsible for acquisition sales of commercial Internet, video, and voice services including PRI and hosted PBX systems, ensuring customer satisfaction and support in accordance with service quality standards. Managed accounts in assigned territory involving local businesses partnerships, and non-profit organizations /affiliations, while promoting brand management programs and initiatives. Updated sales records and generated sales activity reports.

08/2012 - 07/2015

VDO Communications
Bossier City, LA
Salary: $XXXX.00/Month, Hours: 40/week
Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Served as a key member of a team of customer account professionals. Provided inventory management support with focus on purchasing functions, ensuring proper communication with vendors and enduring compliance with company standards in parts delivery. Conducted in-depth analyses of issues involving customer telecommunications facilities and offer proven solutions to voice and data connectivity needs. Supervised technical team members for customer installations and maintenance as needed. Developed and administered HIPAA compliant network designs for medical facilities. Coordinated with local service providers (Cable, DSL, T1, PRI, Fiber) to offer best data, voice, and video solutions.

08/2011 - 07/2012

One Call Tech of Louisiana
Shreveport, LA
Salary: $XXXX.00/Month, Hours: 40/week
Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

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Analysed customer requirements and offered creative, innovative, and proven solutions for their computer, telecom, and networking needs Provided tactical direction in supervising a 3 to 10- person technical team for system installations, modifications, transfers, and maintenance. Developed and administered HIPAA-compliant computer hardware and network connectivity designed for 11 medical facilities. Coordinated with local service providers (Cable, DSL, T1, PRI, and Fiber) in providing the best data, voice, and video solutions. Developed training content and conducted developmental classes in proper phone etiquette, CRM system usage, and sales methods. Oversaw compliance with service standards and performance metrics of 5 account executives.

08/2011 - 07/2012

United States Air Force,

Barksdale AFB

Salary: $XXXX.00/Month, Hours: 40/week

Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Provided technical support to over 50 clients through on-site and remote system administration, diagnosis and repairs. Researched and documented user/client computer information, layouts, and changes that improved IT resource management by 30%. Setup 10 Doctors office computers, printers, wireless access points, and NAS to meet HIPAA standards for IT security. Installed and maintained Cisco network appliances, Dell, HP, IBM, Macintosh desktops, configuring both MacOS and Windows OS, and peripheral computing devices.

05/2007 - 05/2011

United States Air Force

Barksdale AFB

Salary: $XXXX.00/Month, Hours: 40/week

Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Responsible for managing network systems installation and maintenance. Supervised, motivated and instructed 10 to 30 technicians to install, repair and upgrade multimillion dollar war fighting systems, including over $8M worth of electrical control systems and solid state equipment. Assisted with the maintenance of the B52 aircraft avionics and navigation systems. Configured, calibrated, and operated test equipment to assess performance metrics of telecommunication systems, major components, and assemblies under simulated operating conditions, recording results and performing necessary restorative repairs. Reduced maintenance costs by 40% without compromising on quality of service. Conducted QC inspections and assurance programs that ensured equipment serviceability in combat missions as well the safety of the flight crew and overall aircraft performance.

01/2007 - 05/2007

Amerisafe

Deridder, LA

Salary: $XXXX.00/Month, Hours: 40/week

Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Tiffany Holmes Page 4 of 4

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Installed, configured, tested and implemented desktop/laptop computing and network systems across the organization, ensuring that all software and application installations conformed to supported list per users/desktop needs. Diagnosed reported errors and network issues, performing both preventive and corrective maintenance according to technical and service quality standards.

04/2004 - 07/2004

Bridgestone/Firestone Inc.

Lake Charles, LA

Salary: $XXXX.00/Month, Hours: 40/week

Supervisor: [Full Name]; Email:

Phone: (XXX) XXX XXXX; Can be contacted: [Yes/No, Advise me First, Diseased, etc.]

Installed, tested and deployed computer desktops throughout plant, configuring individual applications and documenting user PC hardware information, software, and maintenance histories for reference.

Education

University of Phoenix, Phoenix, AZ (2014)

Degree: B.S. in Business,

GPA:

Community College of the Air Force, Maxwell-Gunter AFB (2008)

67 Credit Hours

GPA:

Sowela Technical Community College, Lake Charles, LA (2004)

Associate Degree in Computer Technology Network Specialist

GPA: