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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a strong background in providing comprehensive administrative support. Experienced in facilitating daily office logistics, scheduling patient appointments, supporting over 10 Doctors on a daily basis, maintaining electronic medical records, and handling insurance pre-authorizations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Proficient in: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), EPIC, Electronic Medical Records, Database Systems, and Typing (40 WPM)
Key Competencies
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Administrative Assistance File Management Complex Data Analysis Employee Training |
Team Leadership Insurance Eligibility Project Management First Aid/CPR Certification |
Process Improvement Microsoft Office Suite Complex Problem Solving Patient Education
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Professional Experience
Diablo Nephrology Medical Group 2011-Present
Back Office Medical Assistant
- Coordinate several administrative and operational tasks which include supporting Physicians during patient exams, obtaining patient medical information, and monitoring patient vitals
- Support a team of 11 Doctors and 2 Nurse Practitioners during patient visits, assist up to 32 patients daily, and provide patient guidance over the phone or in person
- Collect testing specimens such as urine samples from patients, process medication refills, review laboratory results for abnormalities, and ensure patient medical records are updated
- Play a lead role in checking patients in and/or out for appointments, schedule follow-up appointments, and obtain insurance pre-authorizations as needed
- Successfully implemented a comprehensive chart prep procedure which resulted in allowing the Doctor to have more time with each patient
Dr. Bernard Wolf s Medical Assistant 2006-2008
Front Office Medical Assistant
- Directed several administrative and operational functions within a fast-paced medical office which included checking patients in for appointments and scheduling follow-up appointments
- Utilized superior communication and interpersonal abilities in order to foster positive rapport with each patient in addition to maintaining medical charts
- Answered phone calls and provided general information and or referrals to patients, confirmed appointments, and ensured HIPAA compliance within the office
Additional Experience Includes: Administrative Assistant, Chevron Real Estate Management Company
Education & Volunteer Work
NHA Certified Clinical Medical Assistant
Contra Costa Medical Career College, Antioch, CA-2010
Volunteer, Calvary Temple School, 2008-2011
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