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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a strong background in providing comprehensive administrative support. Experienced in facilitating daily office logistics, scheduling patient appointments, supporting over 10 Doctors on a daily basis, maintaining electronic medical records, and handling insurance pre-authorizations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Proficient in: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), EPIC, Electronic Medical Records, Database Systems, and Typing (40 WPM)

Key Competencies



         Administrative Assistance

         File Management

         Complex Data Analysis

         Employee Training

         Team Leadership

         Insurance Eligibility

         Project Management

         First Aid/CPR Certification

         Process Improvement

         Microsoft Office Suite

         Complex Problem Solving

         Patient Education

Professional Experience

Diablo Nephrology Medical Group 2011-Present

Back Office Medical Assistant

  • Coordinate several administrative and operational tasks which include supporting Physicians during patient exams, obtaining patient medical information, and monitoring patient vitals
  • Support a team of 11 Doctors and 2 Nurse Practitioners during patient visits, assist up to 32 patients daily, and provide patient guidance over the phone or in person
  • Collect testing specimens such as urine samples from patients, process medication refills, review laboratory results for abnormalities, and ensure patient medical records are updated
  • Play a lead role in checking patients in and/or out for appointments, schedule follow-up appointments, and obtain insurance pre-authorizations as needed
  • Successfully implemented a comprehensive chart prep procedure which resulted in allowing the Doctor to have more time with each patient


Dr. Bernard Wolf s Medical Assistant 2006-2008

Front Office Medical Assistant

  • Directed several administrative and operational functions within a fast-paced medical office which included checking patients in for appointments and scheduling follow-up appointments
  • Utilized superior communication and interpersonal abilities in order to foster positive rapport with each patient in addition to maintaining medical charts
  • Answered phone calls and provided general information and or referrals to patients, confirmed appointments, and ensured HIPAA compliance within the office

Additional Experience Includes: Administrative Assistant, Chevron Real Estate Management Company


Education & Volunteer Work


NHA Certified Clinical Medical Assistant

Contra Costa Medical Career College, Antioch, CA-2010

Volunteer, Calvary Temple School, 2008-2011

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