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Accomplished leader with a consistent, proven track record of exceeding performance objectives.
Experience building and leading a team of professionals to maximize their potential and provide great service.
Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of customers, colleagues and vendors.
Proactively identified and resolved problems in real time while demonstrating diplomacy and tact.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Point of Sale (POS) systems and Microsoft Word, Excel and PowerPoint.
> New Business Development > Team Building/Leadership > Profit and Loss
> Customer Service > Staff Training & Development > Inventory Control
> Problem Solving > Interviewing and Hiring > Merchandising
> Operations Management > Training/Service Manuals > Auditing
Operations Manager, Bottega Veneta Bal Harbour, XXXXXX 2012-Present
Lowered discrepancies to .01% and achieved a 95% audit score, including completion in one day.
Helped to reduce supply cost by 5% and achieved a company shrinkage standard of .05%.
Designed an Operations Training Guide that is now used across 35 U.S. retail stores.
Sales Support Representative, ATT Delray Beach, XXXXXX 2011-2012
Consistently exceeding sales performance objectives, working with up to 30 clients per day.
Reduced average wait time from 30 minutes to 12 minutes by pre-qualifying needs in a quicker fashion.
Completed monthly inventory audits; reconciled discrepancies; and managed inventory and merchandising.
Sales Associate, Nordstrom Boca Raton, XXXXXX 2009-2010
Generated annual sales of $750,000 by building and growing relationships with customers.
Increased customer satisfaction department scores from 85% to 92% by sharing best practices techniques.
Manager, Intimate Apparel/Children s, Neiman Marcus Boca Raton, XXXXXX 2005-2009
Consistently boosted sales volume by 12% over four consecutive years.
Created a Best Practice Selling Standards to assist associates with exceeding customer survey scores and also coached, trained and developed the sales skills of team members.
Boutique Manager, Montblanc Boca Raton, XXXXXX 2000-2005
Increased sales by 20% by maximizing targeted sales strategies.
Mentored, trained and coached team members on best practices of operations.
Bachelor of Science (BS), Apparel Merchandising and Management and Certificate in Marketing
Xxxxxx International University Miami, XXXXXX
Advanced Leadership and Culture Certificate, Nordstrom; earned July 2010
Volunteer, South Xxxxxx Court House and Xxxxxx Gardens Hospital
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