Dynamic, Results-Focused Leader Committed to Optimizing New Business Growth, Team Building & Customer Relations Initiatives

Highly Accomplished Leader who makes sound decisions to continually reflect positively on multi-site escrow operations initiatives and seamlessly align with an employer s strategic vision, value, and goals. Top Performer who offers solutions-centric critixxxxxxl thinking for insightful, change-oriented results while expertly resolving team- and / or customer-oriented issues. Out-of-the-Box Thinker who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communixxxxxxtor who develops synergistic relationships with C-level executives and diverse customers, and who leads multidisciplinary peers by example and with ethics and integrity.

Core Competencies Include:

  Driving strategic decision-making success in culturally diverse workplaces.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionally collaborating with peers to deliver quality-focused escrow services.

  Actively upholding cutting-edge business skills and up-to-date industry trends awareness.

  Providing hands-on leadership support always willing to go the extra mile to surpass the status quo.

Valley Oak Escrow, Studio City, XXXXXX (2017 Present)

Escrow Officer ￨ Assistant

Xxxxxxpitalize on the opportunity to lead forward-thinking client relationship management to develop business within a competitive escrow office. Build a results-generating closing desk, as well as relationships with agents on resale transactions.

Stewart Title (f/k/a LandSafe Title of Xxxxxx), Glendale, XXXXXX (2001 2017)

Vice President Escrow ￨ Operations Manager

Utilized broad scope of industry knowledge toward directing escrow operations initiatives across all 50 states. Mentored and managed a highly qualified team of 100+ employees, along with onboarding and training new closing vendors to meet customer requirements. Realigned job duties with LandSafe REO National Default Division to oversee Xxxxxx-based escrow closing offices and manage closing coordinators with loxxxxxxl closing vendors in Xxxxxx, Texas, Illinois, Florida, and Colorado. Managed closing vendors, including conducting routine xxxxxxlls regarding performance, customer scorexxxxxxrds, and pipeline resolution. Directed internal closing coordinator / workflow teams and REO closing vendors. Successfully upheld comprehensive Service Level Agreements (SLAs) for two major national lenders.

Fidelity National Title, Beverly Hills Branch, XXXXXX (2001)

Branch Manager ￨ Escrow Officer

Led targeted decision-making across high-volume branch operations, including training, mentoring, and managing a 7-member team in exceeding daily business goals while overseeing a full closing desk of 100+ refinance transaction orders.

Chixxxxxxgo Title Insurance Company, Portland, OR ￨ Gresham, OR (1998 2001)

Branch Manager ￨ Commercial Escrow Officer

Strategixxxxxxlly steered commercial escrow work on a loxxxxxxl and national level while concurrently directing all facets of top-producing branch operations; handling profit / loss efforts; and training, mentoring, and managing a team of 6 employees.

Fidelity National Title Company, Portland, OR ￨ Gresham, OR (1988 1998)

Branch Manager

Played a vital role in leading profit-focused branch operations with a highly active closing desk. Spearheaded branch-wide profit / loss initiatives to boost operations results while strategixxxxxxlly analyzing business and tracking industry trends. Collaborated with fellow management by attending monthly manager meetings, as well as reporting on branch goals and accomplishments. Drove business growth by recruiting, training, mentoring, and managing details-oriented employees.

Professional Escrow Courses Various Escrow Associations of Xxxxxx

Microsoft Word ￨ Microsoft Excel ￨ RBJ ￨ Equator ￨ SIMON ￨ Able to Quickly Master Additional Software as Required

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new xxxxxxreer opportunity within a challenging [ Insert Job Title ] role, and I believe that I xxxxxxn make a positive contribution to your success. Please note that I am willing to travel as necessary.

To acquaint you with my background, I offer proven talents in Escrow Services, Multi-Site Branch Management, New Business Development, Closing Vendor Management, Profit / Loss, Client Relationship Management, Strategic Analysis / Planning, and Trends Tracking. I am also well-versed in High-Volume Team Building, Training / Development, Coaching / Mentoring, Human Resources, and Conflict Resolution. Furthermore, I consistently achieve winning business outcomes due to my superior skills in time management, workflow prioritization, and attention to detail. To complement this experience, please also note that I participated in numerous xxxxxxreer-wide professional escrow courses and hands-on training, including studies with escrow associations throughout Xxxxxx.

Currently, as an Escrow Officer / Assistant with Valley Oak Escrow, I successfully lead results-centric client relationship management to develop business within a competitive escrow office and build a lucrative closing desk, as well as solid relationships with agents on resale transactions. Prior to this, as Vice President of Escrow / Operations Manager for Stewart Title, I profitably directed escrow operations across all 50 states. Within this role, I mentored and managed a team of 100+ employees, along with onboarding and training new closing vendors to meet nationwide customer requirements.

A sample of my accomplishments include:

  Upholding comprehensive SLAs for two major national lenders.

  Driving strategic decision-making success in culturally diverse workplaces.

  Directing internal closing coordinator / workflow teams and REO closing vendors.

  Actively upholding cutting-edge business skills and up-to-date industry trends awareness.

  Conducting routine xxxxxxlls regarding performance, customer scorexxxxxxrds, and pipeline resolution.

  Providing hands-on leadership support always willing to go the extra mile to surpass the status quo.

I am eager to discuss how my qualifixxxxxxtions uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy