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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 240-355-4543 ~ abc@xyz.com
Career Profile
Dedicated and accomplished Strategic Leader with 9+ years of experience and a solid track record of achieving exceptional levels of productivity along with a demonstrated background in improving efficient business operations and providing superior customer service in legal environments. Equipped with high-level communication and presentation skills with a commitment to superior productivity and efficiency. Offer solid supervisory abilities with experience in leading large-scale projects, supporting cross-functional teams, and implementing innovative processes.
Key Competencies
Legal Administrative Support Team Leadership/Motivation Training/Coaching Self-Motivated
Critical Thinking Relationship Building Staff Development LexisNexis/Westlaw
Presentation Development Operations Management Microsoft Office Suite Time Management
Education
Associate of Arts, Paralegal Studies, Prince George s Community College, Largo, MD
Associate of Arts, Criminal Justice, Prince George s Community College, Largo, MD
Professional Experience
Hertz Rental Car, Arlington, VA May 2016-Present
Counter Sales Representatives
Direct day to day operations within a fast-paced environment with a focus on increasing productivity and customer satisfaction levels
Generate rental car contracts for customers, identify and resolve customer service issues, and provide support to other Customer Sales Representatives
Garret Johnson, Oxon Hill, MD April 2013-January 2015
Home Health Aide
Supported patients in a home healthcare environment which required assisting with medication reminders, providing hygiene related care, and escorting clients to Doctor s appointments
Prepared appropriate meals for patients, monitored both physical and emotional support, and reported changes in medical status to the appropriate individuals
State s Attorney Office, Prince George County, MD November 2012-April 2013
Intern
Supported legal operations within the organization which included filing legal documents, entering database information, and communicating with clients via phone or email
Reviewed dockets on a daily basis, reviewed complex cases, updated cases within an internal database, and attended court hearings with a Mental Health Lawyer which included observing procedures and best practices
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 240-355-4543 ~ abc@xyz.com
Professional Experience Continued:
BMW of Ridgefield, Ridgefield, CT January 2011-January 2012
Sales Receptionist
Coordinated sales and customer service functions within the organization which included greeting incoming customers and routing them to the correct person based on their needs
Answered incoming phone calls, assisted clients with inquiries, and ensured the facility was clean at all times
Additional Professional Experience Includes: Lunch and Recess Monitor, John Hanson Montessori School (2009-2011), Customer Service Representative, E-Services International (2007-2009), and Executive Assistant, Jamaica Livestock Association (2003-2006)
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