Resume Writing ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
Yyyyyy x. yyyyyy
5680 Millwick Dr. | Johns Creek, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Driven, capable and confident Executive Leader with years of progressive, successful business development background, which includes working in partnership with corporate managers to drive orxxxxxxnizational change. Adept at creating a positive team environment focused on the achievement of production and increase of profit. Leverage recruitment, training and coaching best practices to effectively manage and lead individuals and teams. Work as an effective supervisor to develop strategic plans, slash staff turnover rates, foster positive staff relations and control labor costs. Recognized by clients, executive leaders and colleagues for demonstrating the utmost in integrity and prioritizing tasks in a manner that xxxxxxrners high-caliber results in a timely fashion. Now in pursuit of a senior leadership role with a vendor management focus that will allow for ongoing career growth. Seeking an opportunity to supervise contact centers or related orxxxxxxnizations, possibly in the health care or insurance sectors.
Career Highlights
Along with the clients below, also worked with corporate executive board and long-term care partners
Sustained Alorica s call center performance improvement rate of more than 30% within first three months of managing; also kept staff turnover at an annualized 20-28% rate in an outsourced Call Center setting for Alorica
Alleviated Prosodie s errors rate by 85%; sought to improve customer experiences through creating error trapping and streamlining process flows between the Development and Quality Assurance teams
Removed $78K in operating costs using a blended Dispatch and Customer Care Agent Team at GTech; led to receipt of the Building Excellence Award for exemplary leadership in 2004
Also spent six years working at AON as Vice President of Customer Care in addition to the roles listed below
Client List
Lexis Nexis | GTECH | ProFlowers | Benevolink | AT&T Wireless | Verizon Wireless | TD | DSNB | Jakes Ministries
Dun & Bradstreet | Political Campaigns | GE |Wells Fargo | Aon Integramark | Benefeds
Core Skills & Technology
Strategic Planning | Operations Management | Training & Development | Process Improvement
Customer Support & Loyalty | Call Centers | Revenue Growth | Employee Relations & Retention | Leadership
Project & Program Management | Call Processing | System & Data Analysis | Cost Controls | Order Fulfillment
Avaya | Aspect | Noble Dialer | Siemens Call Center | NICE | Witness Call Monitoring
Blue Pumpkin | IEX | GMT | IVRs | ACD
Professional History
ALORICA
Assistant Vice President of Operations, 2006-Present
Spearhead customer support, technology and retention operations in an outsourced environment
Lead an inbound customer care group in handling annual open enrollment for the federal government
Manage Agent and leadership performance metrics for products, call types and individuals that natively speak Arabic, Hebrew, Spanish, Korean and Chinese
Implemented and presently manage a Seasonal Business Model to ramp projects ranging from three months to a year; includes hiring, training and managing 20 to 1.5K staff members
Vital in growing the company from $12M in revenue in 2007 to $130M in 2010; led to being named the Fastest Growing Privately-Held Company in Atlanta
Launched a 1.2K-seat 24/7 technical support and customer care call center in August 2009, serving one of the top wireless providers in the nation
Contribute to the RFP and client contract renewal processed based on the team s continuous stellar performance since 2006
Recognized as the #1 Outsourced Call Center vendor for First Call Resolution within first six months of hire
Yyyyyy x. yyyyyy
Continued
PROSODIE INTERACTIVE
Client Services Manager, 2005-2006
Drove strategies to grow the company into a client-driven entity; improved quality delivery as evident via customer feedback to the Service Consultants
Founded, mentored and managed a Client Services team that consulted on customized business solutions including Customer Relationship Management (CRM) applications and Interactive Voice Response units
Partnered with Project Management to deliver quality, timely client applications
Recognized as an inbound and outbound Call Center setup expert; also orxxxxxxnized disaster recovery strategies and all aspects of transition processes
GTECH CORPORATION
Operations Manager, 2003-2005
Supervised and guided a team of Customer Service Agents at primary location and a satellite office in Austin
Earned a reputation for having the best teams in both locations, with statistical trends illustrating month-over-month KPI improvement
Called on Agents to resolve all issues during initial calls; launched the Reset Campaign that included training, goal setting and incentives to transform Agents from doers into Technicians and Consultants
Revamped quality programs to alleviate the incidence of repeat calls into the Call Center by 13%
Cut the number of dispatch cases by 10% by identifying performance xxxxxxps, leading re-trainings and implementing a multi-tiered accountability improvement model
Education & Credentials
Bachelor of Science, Business Management, University of Phoenix (GPA: 3.8)
Courses, Human Resource Management , Florida Atlantic University
Certification, Six Sigma Green Belt, Institute of Industrial Engineers
Volunteer Work
Habitat for Humanity | Animal Awareness
Breast Cancer Awareness | Homeless Shelter Volunteer
Yyyyyy x. yyyyyy
5680 Millwick Dr. | Johns Creek, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 16, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include:
- I have a solid background in operations management and in developing corporate partnerships. I am highly skilled in managing multi-jurisdictional sites, fostering positive client relations, as well as leading forecasting and performance reviews.
- As the Assistant Vice President of Operations at Alorica, I play a key role in achieving ~$130M in revenue in 2010, up from $95M in 2009. I also manage a 1.5K-seat Call Center with a low annual employee turnover rate.
- I offer comprehensive direction and guidance in deadline-driven, fast-paced environments that call for flexibility, time management and the ability to work well under pressure. I am often rexxxxxxrded by others as a valuable trainer and mentor.
- At Alorica, I recruited, trained and implemented a 1.2K-seat Call Center within three months of hire; since then, I ve evolved into an effective leader, able to manage teams as large as 10K in total.
- While working as the Client Services Manager for Prosodie Interactive, I was pivotal in creating tactical account plans that encouraged proactive contact between the company and its client base.
- Consistently, I am recognized by senior-level and corporate staff, as well as clients for an ability to prioritize tasks to achieve maximum results in completing timely projects. I am well-versed in effectively defining concerns and presenting resolutions.
- Additionally, while serving as Operations Manager for GTech, I excelled in forecasting potential variances and plans, upholding a 20% turnover rate, an industry low. As a result, I earned the Building Excellence Award for my leadership acumen.
I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your orxxxxxxnization and look forward to interviewing with you in the near future.
Yours Truly,
Yyyyyy x. yyyyyy
Enc. Resume
Yyyyyy x. yyyyyy
5680 Millwick Dr. | Johns Creek, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 16, 2018
Contact Name
Company Name
Address
City/State/Zip Code
Dear _____________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having xxxxxxined a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Axxxxxxin, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.
Yours Truly,
Yyyyyy x. yyyyyy
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!