- 2476 Batchelder St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Front Desk Manager (Hotel/Hospitality)

Qualifications Profile

    Self-motivated, dynamic, and customer-driven professional with more than 26 years providing high-performance customer service and business operations management in the transportation, healthcare, social services, and hospitality sectors with earlier experience in the U.S. Army.

-    Strong passion for delivering outstanding customer service and process efficiencies in warehouse operations management, office administration, and entrepreneurial business management in the hospitality sector

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in resolving customer relations and operations-related work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Strategic Planning & Execution

    Customer Service Management

    Inventory Management

    Warehouse Operations Management

    Transport/Logistics Operations

    Fiscal & Budget Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Profitability Management

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Apps: Profit Management Systems, Fidelio, & Night Vision

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

    Prepare and complete orders for delivery or pickup according to schedule, providing correct labeling on all processed orders and ensuring that correct items are loaded onto delivery trucks.

    Operate and maintain (preventive & corrective) warehouse equipment, ensuring compliance with service quality standards, operating procedures, rules, and warehouse safety regulations.

    Facilitated customer satisfaction in providing hotel guest services, ensuring compliance with service quality standards and hotel procedures, reviewing and remediating discrepancies in the front desk system, and reporting service issues and performance metrics to management for decision support.

    Processed audit reports and journals from all credit card and computer systems.

    Provided counseling and guidance to residents, tutoring and academic assistance, while overseeing meal preparation to residents, and arranging for transportation to and from appointments.

    Prepared and submitted statistical and progress reports to management, executing and completing short-term special projects in administration as assigned.

    Posted billing transactions into the Multi Systemic Therapy and Home based family services.

    Provided clerical support to the President, and managed files and documents for the CEO and management team.

    Operated touring vans on schedule and on designated routes, welcoming guests in a courteous and professional manner, and providing them with information concerning rules and schedules as requested,

    Transported guests to tourist/Shopping destinations and hotels, receiving, responding, and reporting on guest comments, suggestions and concerns to the Property Manager.

    Provided strategic and tactical directions in managing and growing the business, overseeing a professional team in financial management, preparing annual budgets, containing operating costs, developing marketing and sales strategies for rates and profitability, and processing daily deposits and periodic service audits.

    Oversaw HR support in staff recruitment and training across the organization, developing and executing organizational and business policies, service standards, and operating procedures.

- 2476 Batchelder St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Provided administrative and client service support for a non-profit civic organization conducting behavioral health and community-based services to over 3,600 children and families annually across Western Xxxxxx.

    Prepared documents, spreadsheets, and excel reports for the Vice-President, processed reservations, and assisted Residential Counselors in addressing the needs of children and families under its care.

    Supervised 200 soldiers in the Persian Gulf War, processing classified documents, and proving payroll administration and accounting support for military personnel.

Education & Credentials

    BRYANT & STRATTON BUSINESS INSTITUTE Ÿ Buffalo, XXXXXX (2010)

Associates Degree

Community Involvement

    Minister of Music/Ordained Elder: The Rock Worship Center, Charlotte, NC