Yyyyyy x. yyyyyy

IT & Telecommunications Professional 20 Years Experience

Enterprise-level LAN / WAN Operations ~ IP Connectivity ~ Fiber Optic ~ Installations & Repair

Documentation ~ CompTIA ~ Cisco Technology ~ Network Performance Tuning ~ Customer Service

         Bilingual (English & Spanish), personable, and methodical with significant experience in installing, repairing and maintaining fully-integrated fiber networks.

         Excel at reading and interpreting service orders, repair reports, complex circuit diagrams, and blueprints.

         Well-versed in enterprise-level network connectivity and security, data communications, operating systems and applications, and project coordination while steering alignment with timelines and expense parameters.

         Solid experience in working with Cisco IOS, Cisco IOS-XR, and Junos O/S.

         Wide-ranging technology knowledge base; effectively serviced Ericsson, Nokia Siemens, Alcatel-Lucent, Cisco, Juniper, Starent, and Acme Packet components, devices and related technology.

         Expert capabilities in working with networking protocols such as TCP/IP, OSI, OSPF, BGP, and MPLS.

         Adept at performing advanced maintenance of core data network elements, and in administering systems, elements and platform applications.

         Outstanding problem solving abilities; detect and swiftly resolve gridlocks that impede optimum service delivery.

Verizon, multiple locations 1999 to 2015

Splice Service Technician

         Delivered top-notch customer service by troubleshooting and efficiently maintaining complex multi-vendor regional network ensuring optimum speed, quality, and integrity for residential and business client base.

         Extensively performed splicing, fault locating, and repair of copper and fiber cables with Customer Premise Equipment (CPE).

         Adhered to strict safety rules and regulations when climbing telecommunication poles for installation and repair.

         Installed and configured CPE services on customer premises with DSL.

         Proficiently employed cutting-edge telecommunications equipment to locate breaks in fiber optic cable.

         Solicited and appreciated by peers and managers for cordially servicing Spanish-speaking customers.

         Applied sharp technical expertise toward installing, removing, repairing or maintaining the complete spectrum of central office, interoffice, network, or CPE and/or wiring.

         Leveraged state-of-the-art tools and test equipment to facilitate provisioning, repair and maintenance efforts, and verified flawless continuity on all completed work to ensure compliance with rigorous service standards.

Lockhaven University, Lockhaven, Pennsylvania

Professional Development:

CCNA certification; SONET certification; Lucent certification; Fusion Splicing certification; Pole Climbing certification

CompTIA Network+ Certification in progress

Video Media Service (VMS) classification

Fiber Optic certification

Repair Cable Fault Locating

Installation Maintenance and Repair: Fiber and Copper Telecommunications Equipment

Class A License & DOT Certification

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT JOB TITLE/POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I bring to you a substantial background in the IT and telecom industry, proficiency in network diagnostics and maintenance, and advanced talents in installations, repairs, equipment testing, and customer relations. My extensive experience in configuring, installing, troubleshooting and maintaining leading-edge technologies would enable me to seamlessly transition into your organization. To complement these qualifications, I offer polished organizational, communication, analytical, and strategic planning skills which are paramount in a senior technician role.

As a proactive contributor to your organization, you will find me to be a quality-focused professional and stellar leader committed to supporting you in achieving your objectives through superior performance, loyalty, longevity and initiative. I am confident that I could be a valuable asset to <INSERT NAME OF COMPANY>, and look forward to interviewing with you in the near future.

Sincerely,

Juan Espinosa