- 7274 Myrtle Rd.Ÿ Fort Myers, FL 33967 ( (xxx-xxx-xxxx * abc@xyz.com

Healthcare Administration

Qualifications Profile

    Self-assured and people-centric administration professional with more than 15 years in high-performance sales, customer service, HR administration, and operations support in government healthcare, banking, and retail industries.

    Proven resourcefulness, focus, and multitasking abilities to achieve expected outcomes despite limited resources with or without supervision

    Effective communicative and people management fiat that unify a diverse workforce in achieving shared project goals within budgets, specification, deliverable deadlines, resources, and expectations.

Key Expertise

    Healthcare Operations Support

    Case Management

    Clinical & Laboratory Research Protocols & Administration

    Financial Service Administration

    Customer Service Management

    Policies & Regulatory Compliance (i.e. HIPAA, Medicare, etc.)

    Personnel Administration

    Organizational Development

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Professional Experience

    Design and implement department-wide healthcare Green Plan while supporting and participating actively in continuous quality improvement projects aimed at steering and boosting efficiency in inter-office communication.

    Ensure a 100% collection rate for pool permits and provide efficient public service to clients requesting well water testing with sample kits.

    Develop and disseminate informational documents to educate the public on various aspects of and services provided by the Environmental Health division.

    Return 98% of phoned-in public inquiries via DOH-Collier Website within a 24-hour cycle.

    Developed presentations and conducted onboarding sessions on company leaves, benefits, and the I-9 form for new hires as well as Basic Supervisory Training course for eligible employees.

    Investigated and mediated employee grievances and conflicts and resolved employee payroll and benefit issues

    Coordinated Worker s Comp programs and chaired the Collier County Health Department Safety Program

    Provided administrative and basic clerical support for the HR staff of the department such as responding to calls, processing correspondences, and conducting recruitment in local job fairs.

    Provided customer service as Teller Supervisor and Financial Service Representative processing new accounts, safety deposit box application and services, and resolving customer issues in accordance with policies and service quality standards.

    Completed daily safety deposit box inventory & reconciliation, and conducted cash drawer balancing and recording.

    Maintained efficiency in sales floor operations, providing customer services in processing customer orders and payments, and opening new customer credit accounts that promote store sales from customer loyalties.

    Supported store merchandising effectiveness through proper displays while assisting customers with their purchase decisions to maximize opportunities for moving inventories and generating sales.

Education & Credentials

    B.S. in Health Services Administration, FLORIDA GULF COAST UNIVERSITY Ÿ Fort Myers, FL (2016)

    Biology/Pre-Med, Minor: Political Science, LENOIR-RHYNE COLLEGE Ÿ Hickory, NC (1999 2001)

Awards & Recognition

    5 year Service Award, Collier County Health Department (2016)

    Teller of the Year, IronStone Bank Southwest Florida Region (2005)

    Macy s Sales Associate of the Month

Professional / Academic Affiliations & Community Involvement

    Alumnus: Sigma Kappa Sorority

    Member: Sigma Alpha Phi (National Society for Leadership & Success)

    Member: Florida State Employees Charitable Campaign Committee for DOH-Collier