Dedicated and accomplished Licensed Claims Adjuster with several years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage complex property claims and diffuse escalated customer service situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, reviewing claims in Xactimate/Marshall-Swift, and increasing operational productivity.  

Claims Adjusting Team Leadership/Motivation Residential and Commercial Buildings Self-Motivated

Project Management Strategic Operations Planning Insurance Industry Revenue Growth

General Construction Claims File Management Strategy Alignment Xactimate & Marshall-Swift

  Directed day to day claims management functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Successfully increased the annual volume of large claims handled by 29.8%, improved team s variance by 3.5%, and decreased cycle time by 3.1 days

  Improved organizational gross profits by 19.57% in 2017, grew revenue production by 44.7%, and played a lead role in monitoring operational metrics

  Supervised a team of approximately 7 team members which required providing individualized coaching and guidance along with handling employee relations issues

  Acted as an Independent Claims Adjuster which centered on reviewing uninsured and underinsured bodily injury/physical damage claims

  Supported commercial auto, physical damage, cargo claims, and bodily injury losses along with working closely with third-party clients/vendors

  Coordinated the completion of large commercial claims which required performing investigations, obtaining documentation/certificates, and making claim fault decisions

  Maintained an expert level knowledge of federal, state, and industry specific regulations in addition to reviewing evidence and diffusing escalated customer service situations

  Successfully resolved total loss and/or repair claims in all 50 states in addition to achieving a 12% increase in claim completion through the implementation of innovative operational strategies

  Oversaw claims for a 1,800 power unit fleet which held a staff of approximately 8 individuals and included processing claims of up to $50,000

  Played a lead role in the development of a return to work program which resulted in a success rate of 78% in addition to attending 14 mediations, 3 arbitrations, and 15 adjudications

  Reviewed and processing physical damage claims on heavy equipment/recreational vehicles which included supporting CAT claims in 12 states

  Created a comprehensive heavy equipment salvage website, reviewed claims materials, and worked closely with both in-house and outside legal counsel as needed

  Commercial Claims Manager, Liberty Mutual Insurance

  Branch Manager, Lindsey Morden Claims Service

  Inside/Outside Casualty III, Crawford & Co.

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and claims management roles with experience in performing damage investigations, reviewing documentation, and attending mediations. In addition, I have strong experience in building positive relationships with both internal and external clients, diffusing escalated claims, and working closely with legal counsel.  

Some of my key skills include:

  Improved organizational gross profits by 19.57% in 2017, grew revenue production by 44.7%, and played a lead role in monitoring operational metrics

  Played a lead role in the development of a return to work program which resulted in a success rate of 78% in addition to attending 14 mediations, 3 arbitrations, and 15 adjudications

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy