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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
abc@xyz.com
Talented Technical Support Specialist seeking a challenging network operations center (NOC) position.
Profile of Qualifications
- Over 10 years of experience providing end user support for various IT issues.
- In depth understanding of hardware/software, networking and cabling.
- Regarded for the ability to deliver outstanding results with the highest degree of expertise, service, and professionalism.
Key Areas of Expertise
|
Technical Support Networking |
Hardware/Software Cabling |
Leadership Interpersonal Communication
|
Professional Synopsis
Self-Employed, Stockton, CA 2005-Present
IT Technician
- Provide critical technical support to end users, primarily focusing on issues regarding networking, infrastructure and virus prevention/removal.
- Identify customer needs and appropriately install hardware and software.
- Perform router set up, key to enhancing customer connectivity.
- Demonstrate strong understanding of cabling, including UTP/STP, CAT5e and Coaxial.
KFC, Stockton, CA 2010-Present
Shift Supervisor
- Demonstrate strong leadership skills throughout day to day staff supervision.
- Track team performance on a daily basis to ensure achievement of goals.
- Received merit based promotion within 6-month period.
Medline Inc., Lathrop, CA 2013
Shipping Operations
- Continually met and surpassed production goals while serving as order picker and packer.
- Recipient of Employee of the Month Award.
Neustar Inc., Brisbane, CA 2006-2007
Network Operations/Technical Support Engineer
- Contributed extensively to network operations team, with associated responsibilities including providing technical support, network maintenance and tracking tickets.
- Utilized multiple tools, including Nagios and RIPE, to properly escalate and resolve issues.
- Chief responsibilities included web forwarding, mail forwarding, overseeing directional DNS and sitebacker.
Education & Professional Development
General Education, Graduated with honors, Stockton Christian, Stockton, CA; 2001-2005
General Education, Delta College, Stockton, CA; 2006-2008
Certified CompTIA A+
Completed CompTIA A+, Network + and Security + Courses
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