- 1507 Shattuck Ave. S.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Management (Sales/Customer Service Supply Chain)

Qualifications Profile

    Self-assured, and results-driven management professional with more than 13 years providing high-performance sales and customer service support, logistics and supply chain management in the food production business.

-    Exhibited strong passion for providing process efficiencies in customer service, materials procurement, import operations, vendor accreditation, contract management, and overall business operations support.

-    Ensured compliance with local, national, and international laws and regulations in producing and distributing safe, non-GMO food products and derivatives.

-    Strategically managed inventories for cost-effective and optimal stock levels that ensured continuous availability of critical stocks for unhampered business operations and customer service.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Tactical & Operations Planning

    B2B/B2C Sales Management

    Account Management

    Customer Service Management

    Relationship Management (Clients, Suppliers, Customs, & the Public)

    Inventory/Xxxxxxrehouse Management

    Supply Chain Management

    Materials Procurement Management

    Import Operations

    Transport/Logistics Operations

    Total Quality Management

    Process/Workflow Improvement

    Policies & Regulatory Compliance (i.e. HACCP, FDA, GMP, U.S. Customs, etc.)

    Concurrent Project Management

    Staff Supervision & Training

Technical

    ERP Systems

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking

Professional Experience

Acme Food Sales, Inc. Ÿ Seattle, XXXXXX

    Provided strategic direction and operational leadership in managing various imported food products for a reputable food importer with annual sales exceeding $90M, planning and executing purchasing and import strategies and programs consistent with overall business objectives.

    Sourced and procured products for retail, private label, food service, mass merchandiser, club and discount store markets, negotiating best pricing from overseas packers/suppliers on bulk orders, and managing import operations for the entire United States, including purchasing, finance, legal, and administration functions.

    Managed the movement of products or materials in/out of country in accordance with policies and procedures, ensuring compliance with pertinent local and international customs regulations.

    Negotiated contracts for sales & purchases, managing regular contract reviews and renexxxxxxls to maintain cost advantages in delivering high quality products and services.

    Researched new products and accredited new suppliers, ensuring compliance with HACCP and 3rd party audits.

    Coordinated label design and packaging specification with internal and 3^rd party graphics design and printing companies that are 100% compliant with US FDA label regulations.

    Managed the sourcing of natural, organic and non-GMO food products, working with various agencies to obtain required certifications for chosen products, obtaining and processing required documentation and online forms for efficient, cost effective and lawful importation.

    Managed currency exchange valuation that optimized cost effectiveness of import transactions.

    Interacted with and maintained professional relationships with US Customs and FDA, customers and suppliers in all relevant territories and countries as necessary to ensure seamless operations processes.

    Negotiated with 3^rd party xxxxxxrehouse and trucking firms to ensure meeting strategic xxxxxxrehousing and logistics needs cost effectively, managing bids for new business, securing suppliers at competitive pricing, obtaining samples for QA checks, and all required documentation, including BRC 3^rd party audits, HACCP audits, and certifications.

Education & Credentials

    Business Courses, HIGHLINE & BELLEVUE COMMUNITY COLLEGES

Professional Training & Certifications

    Communication and Sales Training Programs, company sponsored (2001 2006)