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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced managerial/operations professional with 10+ years of experience within high-stress environments with a keen ability to lead others and manage daily operations within a variety of industries. Experienced in coordinating large-scale events, supervising staff members, developing operational strategies, and diffusing difficult customer service situations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.
Key Competencies
Operations Management Customer Service Staff Management Vendor Management |
Hospitality Industry Strategy Implementation Training/Development Employee Development |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
|
Professional Experience
Foley Family Wins/Sebastiani Winery, Sonoma, CA 2008-2015
Senior Hospitality Manager (2010-2015)
Direct a variety of hospitality related functions within a high stress environment with a focus on improving efficiency, productivity, and customer satisfaction levels
Create streamlined processes with a focus on improving current processes and reinventing the overall strategy of the tasting room
Design and implement comprehensive programs which included Friday Night Music Series and Food Truck Friday s which resulted in greater customer satisfaction and retention levels
Develop both weekly and monthly reports which highlighted the success of the tasting rom in addition to supervising a staff of 20 which required providing individualized feedback and coaching
Oversee all recruitment functions which includes interviewing candidates, making hiring decisions, overseeing onboarding, and providing all training
Successfully grew margins from 58% to 74% during tenure by developing comprehensive training initiatives and maintaining high levels of client satisfaction
Tasting Room Lead (2008-2009)
Utilized superior communication and interpersonal abilities in order to foster positive relationships with both new and existing clients with a focus on improving retention levels
Provided both public and private tours of the facilities in addition to coordinating wine tastings which required significant planning acumen and attention to detail
Additional Professional Experience:
Director of Admission/Financial Aid, Native American Preparatory School, 1995-2002
Director of Gallery/Partner, Gentle Spirit Gallery, 1991-1994
Actor, Independent Contractor, 1992-1995
Education & Professional Affiliations
Bachelor of Fine Arts, Eastern Michigan University
Member, National Indian Education Association
Appointed Member, Design Review Historic Preservation Commission for the City of Sonoma
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