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Driven, focused, and hard-working Quality Program Manager with a background in overseeing daily operations within fast-paced environments throughout a variety of industries. Experienced in managing large-scale quality programs, implementing/developing innovative operational strategies, performing detail risk analysis, and leading cross-functional teams. Highly adept in improving organizational productivity in addition to maintaining strong communication with others.
Operations Management Project Management Training / Development Policy Development
Quality Program Management Cost & Waste Reduction Team Leadership
Sustainability Reporting Document Management Systems Customer Service & Retention
Minitab/Statistical Process Control Risk Analysis Process/Compliance Auditing Responsible Care/CDI-T
Behavior Based Safety Lean Six Sigma Microsoft Office Suite Attention to Detail
Directed day to day customer service operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
Supervised a large-department which consisted of 15 team members and included approximately $8 thousand worth of service activities per month
Played a lead role in achieving a monthly revenue goal of $10 million, consistently improved the Net Promoter Score/Service Quality Index, and reviewed internal KPIs
Utilized superior project management acumen to lead cost-savings projects which included a document management system implementation, and utilities/CAPEX/OPEX billing
Managed an internal customer complaint program which required reporting issues and creating innovative solutions in addition to coordinating operational review meetings
Coordinated quality related functions within the organization which included implementing streamlined processes and overseeing compliance initiatives related to ISO 9001, IMS, Responsible Care, CDI-T, ISCC-EU, Global OPEX Standards, and sustainability reporting
Managed internal compliance audits, designed and implemented quality improvement plans, and acted as an Audit Manager/Lead Auditor
Provided coaching/mentoring to the Process Health Assessment Team, maintained quality control documentation, and managed document control tasks
Completed detailed quality incident studies which required utilizing Lean Six Sigma tools and maintaining an expert level knowledge in lean methodologies
Recognized as an internal Change Manager which required managing critical changes throughout the entire lifecycle along with successfully leading complex six sigma projects
Facilitated the completion of quality related functions within a successful organization which centered on completing ISO 9001 re-certifications and completing compliance audits
Acted as a Lead Auditor within the organization which included mentoring junior level audit teams, executing planned audits, and hosting external audits
Oversaw document control functions, reviewed customer quality complaints, and managed an internal 5S housekeeping program within the quality control and color lab
Managed the completion of large-scale quality focused projects which included ISO 9001 re-certifications and compliance audits
Provided coaching/guidance to employees prior to audits, acted as a Lead Auditor, and ensured contractual obligations within NASA and the Air Force were followed
Completed detailed final inspections/testing of RVCS air traffic control systems, maintained detailed databases, and maintained detailed contracts
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in quality program management roles with experience in leading large-scale quality improvement initiatives, overseeing change related projects, and coaching others on lean methodologies. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service and/or quality situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s of Science in Quality Assurance along with several professional certifications.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.
Yyyyyy x. yyyyyy
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