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Director, Human Resources & Organizational Development
Consulting ~ Strategic Planning ~ Business Partner ~ Change Management
Talent & Performance Management ~ Employment Law ~ Program Design & Delivery
- Proficiency in all HR functional areas including recruitment, orientation, onboarding, organizational development, change management, talent management, compensation and benefits, diversity, and conflict resolution.
- Strong abilities in HRIS administration, training and development, policy/procedure development, organizational leadership, succession planning, and steering process improvements.
- Cultivate, nurture, and maintain a respectful and professional working environment essential to maximizing staff retention, morale, and satisfaction.
- Excel in project management, employee investigations, curriculum development, labor relations, health & safety, and rolling out state-of-the-art HRIS solutions to significantly reinforce business operations.
- Able to provide practical and budget-compliant recommendations on manpower and human investment, and precisely translate organizational needs into high-impact and economical human resources programs.
Possess polished communication and interpersonal skills instrumental to effectively interfacing with business stakeholders ranging from high-risk clients to senior management and team members.
Master of Science in Organizational Development, Pepperdine University, The George L. Graziadio School of Business & Management, Los Angeles, California, 2015
International Practicums: Lyon, France; San Jose, Costa Rica; Beijing, China
Master of Business Administration, Augsburg College, Minneapolis, Minnesota, 2006
Bachelor of Science in Marketing & General Business, St. Cloud State University, St. Cloud, Minnesota, 1995
TriNet, Denver, Colorado / San Mateo, California, 2013 to Present
Principal, Passport Division
Provide strategic consultative expertise in human capital and organizational development for the high-tech industry, deftly partnering with leadership on complex projects such as mergers and acquisitions, talent management, workforce planning, cultural transformations, process improvements, and performance management.
Project-managed launch and seamless integration of new vertical market organizational structure impacting 9,000+ clients and 3,400 internal employees nationwide.
Scrutinize gaps in operational structure and proactively reconfigure processes to unify departments, products, service lines, and regions.
Conduct cultural assessments of current and future state change initiatives and introduce new technology platforms, products, or services to advance employee retention, engagement, output and cohesiveness.
Drive measurable strategic planning initiatives as key member of Human Capital Leadership Council.
MACC Services, Minneapolis, Minnesota, 2010 to 2013
Vice-President, Human Resources, HR Consulting Services Division
Assembled, motivated, and empowered 10 HR professionals in dramatically propelling profit margin by 76%.
Led high-performance team in delivering matchless expertise, guidance, and support to client management for broad-based HR and organizational development issues.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Evolved start-up division from producing $1.2M to $3.6M+ in net margin, earning acclaim as the fastest growing service for two consecutive years.
Identified and optimized scales of economy under a shared service model across multiple service lines.
Masterminded HR service delivery model, At Your Service to markedly enhance the employee experience.
Introduced cutting-edge HRIS to systematize key processes while eliminating data entry errors by staff.
Contrived and launched annual Transformational Leadership Program for beginner to mid-level managers.
UnitedHealth Group, Golden Valley, Minnesota (Headquarters), 2008 to 2010
Human Capital Partner Health Management Solutions Division
Spearheaded HR elements (e.g. mentoring program, onboarding, leadership curriculum) for large division comprised of Training, Supply Chain, Nurse Line, Disease Solutions, and Health & Wellness.
Accelerated onboarding functions by automating key processes and creating a program featuring an innovative online learning & development tool.
Elevated enrollment by 43% across business lines by centralizing consumer services model comprised of 183 engagement specialists within supply chain.
Pioneered "Health Solutions Leadership Curriculum Series which successfully reduced attrition rate from 13% to 6% and increased employee engagement scores by 4%.
Surpassed engagement goal for 2009 by commencing new premium pay structure for clinical staff working outside regular business hours.
State of Minnesota Judicial Branch, Minneapolis / St. Paul, Minnesota, 2004 to 2008
Human Resources Manager Fourth Judicial District
Directed team of eight throughout all aspects of human resources including recruitment, selection, training, performance management, job classifications, organizational development, coaching, and conflict resolution.
Cost-effectively governed $840K HR budget to administer payroll, benefits, Worker's Comp, unemployment, training programs, and collective bargaining agreements.
Modernized vital processes, information management, and HR activities encompassing online surveys, personnel files, job applications, and performance and training management systems.
Championed shift in workplace climate to steadily lower attrition rate by 5% district-wide from 2006-2008.
Post, Buckley, Schuh & Jernigan, Atlanta, Georgia, 2001 to 2004
Sr. Human Resources Generalist Southeast / Mid-Atlantic
Aligned and mobilized team in delivering top-quality HR services to 1,000+ employees across a nine-state region.
Personally conducted full-scope investigations of harassment and discrimination cases within assigned districts.
Collaboratively defined compensation structure and orchestrated flawless integration of payroll systems, HRIS, and policies throughout five acquisitions.
Manager, Human Resources, Seurat, Inc., Atlanta, Georgia, 1999 to 2001
Corporate Technical Recruiter, E-Share Communications, Atlanta, Georgia, 1995 to 1999
DISC Certified Trainer
EQ-i 2.0 Certified Trainer
Inside-Out Coaching Certified Trainer
Professional in Human Resources (PHR), Human Resources Certification Institute
SHRM Certified Professional (SHRM-CP), Society Human Resources Management
Project Management Certificate (35 PDUs/3 CEUs), University of St. Thomas
Six Sigma Certified Green Belt, Villanova University
Developing Executive Leadership Certificate, American Management Association
SHRM ● Organizational Development Network ● Mile High SHRM
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