• Detail-oriented, results-driven Professional with 30 years of experience in the insurance industry.
• Expert level experience mitigating risk, processing claims and conducting in-depth data analysis.
• Dynamic leadership skills, instrumental to building successful teams and conducting training to boost performance.
• Recognized for the ability to streamline process improvement initiatives to significantly increase efficiency throughout all operations.
• Consistently recognized by clientele and upper level management for outstanding performance.

Aon Risk Solutions, Lincolnshire, IL 2003-Present

Senior Client Specialist

• Leverage industry expertise to manage automobile ID cards, Worker s Compensation posting notices and certificates of insurance for high-profile commercial clients.
• Demonstrate a strong attention to detail while identifying client needs and making knowledge based insurance recommendations to ensure fulfillment.
• Maintain strict adherence to time-sensitive deadlines.
• Conduct in-depth training regarding various topics, including certificate issuance and ACS procedures.
• Associated duties include managing binder processing, payments, corrections and endorsements.
• Utilize excellent communication skills to mediate coverage discrepancies between clients, vendors and municipalities.
• Responsible for producing complicated certificates and forms.

Kemper Insurance, Long Grove, IL 1986-2002

Risk Management Analyst | Customer Services Supervisor | Account Coordinator | Business Analyst | Adjustor

• Received multiple merit based promotions due to strong organizational and leadership abilities.
• Delivered direct support to Risk Manager; thoroughly reviewed data and made knowledge based recommendations to increase efficiency through workflow.
• Exemplified excellent organizational skills while developing detailed spreadsheets and databases to track inventory and daily correspondence.
• Used strong leadership skills to build team of 6 members; conducted in-depth training on customer service and team performance.
• Delivered high quality service to ensure overall customer satisfaction; conducted thorough follow-up.
• Identified client needs and made knowledge based claims service recommendations to ensure fulfillment; successfully determined high risk factors.
• Performed various business analysis tasks, including proposal development for new / enhanced designed for claim system.
• Heavily involved in all project phases, including design, testing, end user training and fixing bugs.
• Demonstrated a strong knowledge of commercial / personal automobile and liability claims; conducted thorough investigations, determined eligibility and processed claims.

Previous Positions:

Crum & Forster Commercial Insurance, Oak Brook, IL; Claim Adjustor 1987-1989

Metropolitan Life, Chicago, IL; Receptionist 1986-1987

Bachelor of Science in Business Administration, Eastern Illinois University, Charleston, IL

AIS & AINS Designations

Completed extensive continuing education and training programs on various topics, including insurance and professional development.