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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and operations professional with several years of experience within high-stress environments with a strong background within the medical industry. Experienced in implementing unique operational strategies, leading cross-functional teams, and providing phlebotomy services. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.
Key Competencies
Customer Service Project Management Administrative Support Phlebotomy/Physical Exams |
Staff Leadership Creating Schedules Medical Insurance Industry Bilingual, English/Spanish |
Process Improvement Attention to Detail Complex Problem Solving HIPAA Regulations
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Professional Experience
LabCorp, Various Locations November 2001-Present
PSC Site Coordinator (2015-Present)
- Directly manage a variety of administrative and operational functions within a high-stress medical environment which included overseeing all daily activities within the center
- Maintain positive rapport with the patient service center staff and all center supervisors in addition to vendors and customers
- Utilized superior communication abilities in order to successfully process patient intakes, obtaining insurance information, and performing venipuncture services
- Perform patient physicals in addition to completing in-depth medical research and providing training and/or coaching to employees
Team Lead, Customer Service (2012-2015)
- Led several customer service operations which included supervising 13 Customer Service Representatives in addition to researching/resolving complex account issues
- Provided training to new employees on both organizational and industry best practices, created staff schedules, maintained client appointments, and monitored patient medical files
Customer Service Representative/Outbound Representative (2006-2012)
- Provided an exceptional level of customer service within the organization with a focus on improving productivity and efficiency in addition to fostering positive customer relationships
- Researched and troubleshoot customer account issues, process employee payroll, complete paternity testing, and provide test results to client s Physicians
- Utilized superior medical acumen in order to handle phlebotomy related tasks in addition to competing in-depth patient physicals
Additional Roles Include: Laboratory Aide Assistant, 2001-2005
Certifications
Phlebotomist Certificate, Medtrain, Hialeah Gardens, FL
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