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Experienced administrative and operations professional with several years of experience within high-stress environments with a strong background within the medical industry. Experienced in implementing unique operational strategies, leading cross-functional teams, and providing phlebotomy services. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

• Directly manage a variety of administrative and operational functions within a high-stress medical environment which included overseeing all daily activities within the center
• Maintain positive rapport with the patient service center staff and all center supervisors in addition to vendors and customers
• Utilized superior communication abilities in order to successfully process patient intakes, obtaining insurance information, and performing venipuncture services
• Perform patient physicals in addition to completing in-depth medical research and providing training and/or coaching to employees

• Led several customer service operations which included supervising 13 Customer Service Representatives in addition to researching/resolving complex account issues
• Provided training to new employees on both organizational and industry best practices, created staff schedules, maintained client appointments, and monitored patient medical files

• Provided an exceptional level of customer service within the organization with a focus on improving productivity and efficiency in addition to fostering positive customer relationships
• Researched and troubleshoot customer account issues, process employee payroll, complete paternity testing, and provide test results to client s Physicians
• Utilized superior medical acumen in order to handle phlebotomy related tasks in addition to competing in-depth patient physicals

Additional Roles Include: Laboratory Aide Assistant, 2001-2005