Dedicated and accomplished Retail Operations Leader with over 15 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Retail Store Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Team Leadership/Mentorship

  Demonstrated background in leading strategic operations within large-scale stores which staff up to 500 employees and obtain annual sales revenue of over $21MM

  Consistently exceed both individualized and store-wide shrinkage and sales goals along with improving morale and decreasing employee turnover

  Direct day to day operations within a fast-paced retail store environment with a focus on increasing productivity and operational efficiency levels

  Design and implement innovative operational strategies, supervise cross-functional team members, and oversee human resources logistics

  Communicate effectively with team members which includes expressing company sales and customer service goals/metrics

GAP April 2014-July 2016

  Led customer service and sales logistics within a busy retail store environment which included overseeing staff members and diffusing escalated customer service situations

  Generated comprehensive operational reports for members of executive management, oversaw team training, and implemented sales programs/initiatives

  Ensured appropriate staffing levels based on projected staffing needs, handled employee relations issues, and coordinated merchandising functions

Forever 21 March 2009-April 2014

  Managed strategic operations within a large retail store which had over 500 employees had annual volumes of over $21MM

  Recruited, hired, and trained hundreds of team members during the opening of a new store location which required significant project management abilities

  Instrumental in the opening of both local and international stores, recognized as Interim District Manager as needed, and worked closely with store management

  Monitored store metrics such as sales revenue, shrink, and employee turnover along with leading merchandising for a facility of over 110K square feet

Express November 2005-January 2009

  Acted as Co-Manager within a busy retail store environment which included leading merchandising, supporting customer service/sales teams, and implementing innovative sales and marketing strategies

  Spearheaded loss prevention functions which centered on identifying shrinkage goals and implementing loss prevention training

  Coach, Store Manager, 2002-2005

  Anchor Blue, Store Manager, 2000-2002

  Pacific Sunwear, Store Manager, 1999-2000

  Structure, Store Manager, 1998-1999

  Urban Outfitters, Co-Manager, 1998

  Millers Outpost, Store Manager, 1989-1998

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations management roles with experience in leading retail store operations, supervising cross-functional teams, and developing innovative sales and/or marketing strategies. In addition, I have strong experience in building positive rapport with both internal and external teams and diffusing escalated customer service situations.

Select Career Highlights Include:

  Managed strategic operations within a large retail store which had over 500 employees had annual volumes of over $21MM

  Monitored store metrics such as sales revenue, shrink, and employee turnover along with leading merchandising for a facility of over 110K square feet

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy