Yyyyyy x. yyyyyy

Dedicated & Highly-Credentialed IT Professional

Systems Administration ~ Cyber Security ~ Technical Support ~ Team Leadership

Software & Hardware Installation ~ Migrations ~ Documentation ~ Group Policy Management

         Offer close to 10 years experience in a vast range of IT arenas such as technical support/help desk operations, upgrades, deploying OS through WDS, installing ESX servers, working on VMware clusters, and server/system/network administration.

         Possess an active Secret Security Clearance.

         Proficient at applying disaster recovery plans to defend business-critical and confidential information.

         Extensive experience with Microsoft Exchange, Active Directory, Cisco components, group policy management, network connectivity, performing snapshots, cloning, and domain creation and removal.

         Advanced capabilities in scrutinizing, diagnosing and rectifying challenging technical issues and thoroughly documenting procedures.

         Excel at seamlessly interfacing with key stakeholders to propel forward-moving efforts across multiple initiatives concurrently.

         Adept at commanding all aspects of system and network administration including installation and maintenance of security software, instructing users, and ensuring networks remain free of breaches.

CACI, Kuwait, 2015 to Present

System Administrator / Help Desk Lead

         Provide high-quality technical leadership at Camp Arifjan which accommodates multiple three-star generals and demands flawless support across NIPR, SIPR, SIPR REL, and CPN-X.

         Support Battlefield Information Collection and Exploitation Systems (BICES) which supplies military organizations with near-real-time, correlated, situation and order of battle information.

         Spearhead timely and cost-effective remediation and documentation of all system failures.

         Deliver daily briefings to military personnel and collaborate with corporate and company manager to maintain system efficiency, anticipate and identify user needs, and drive process improvements and automation.

         Hire, train, evaluate, and delegate tasks to team members, and reliably ensure adequate staffing coverage to meet fluctuating IT operational needs.

         Resolve escalated service requests from end users, issue or revoke SIPR PKI tokens, and present information to soldiers who possess IT privileges.

         Create mailboxes in Exchange, set up new accounts, extensively troubleshoot Outlook issues and create, change, and delete user accounts per request.

AECOM A/C First, Kandahar, Afghanistan, 2013 to 2015

Senior Systems Administrator

         Maximized productivity and operational continuity by delivering comprehensive support to employees and commercial users; proficiently troubleshot, identified and eliminated problems related to network connectivity, servers, desktops, baseline, software applications, Microsoft Exchange and Windows O/S.

         Created NIPR (Non-Secure Internet Protocol Router) user accounts, oversaw network performance, backed up servers weekly and installed RAM as needed to enhance organizational efficiency.

         Structured disaster recovery plan for servers and workstations and performed regular back-ups.

         Administered DNS server, file server, print server and DHCP server, evaluated new software and equipment, and advised management in procurement of new technology to optimize daily operations.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Applied dynamic leadership talents toward training, coaching and mentoring peers, and assuming accountability over escalated technical issues.

         Effectively employed DameWare remote access software to install applications on user desktops and restore network connectivity.

         Scheduled web conferences and provided associated technical support for video conferencing equipment and devices.

ITT Exelis, Afghanistan/Qatar, 2012 to 2013

ADPE Technician / Help Desk Administrator

         Championed extensive troubleshooting, diagnostics, and problem resolution onsite and via telephone.

         Installed, configured and maintained DOD-approved communications software on government computers for classified and unclassified systems, and connected government computers with Active Directory domains.

         Created and maintained SIPR and NIPR accounts, performed custom TCP/IP configurations on desktops and laptops, and configured network to permit user access.

         Efficiently configured and updated computer systems images for deployment on Afghan and Kuwait domain.

         Adeptly governed network services with server manager, print queue management and Cisco VMPS.

         Created email accounts in Exchange Server and set up and administered Microsoft Office Suite.

The Pantry, Sanford, North Carolina, 2012

Specialist, Help Desk I

         Delivered technical support via telephone and email to store employees, successfully amending a high percentage of calls on first contact.

         Liaised between company and vendors to rectify communication issues and maintain LAN/WAN continuity.

         Installed hardware and software, informed staff of detailed service interruption schedules, and formulated backup and recovery plans to proactively preserve company data.

The Go2IT Group, Fayetteville, North Carolina, 2008 to 2012

IT Support Technician

         Demonstrated substantial technical acumen in analyzing software and hardware issues, maintaining peripherals, administering LAN/WAN, installing new software and hardware, formalizing backup and recovery plans, and establishing service interruption schedules which would minimize impact to productivity.

         Remotely delivered critical technical support to 25+ external clients having 5,000+ end users.

         Conveyed project plans to management and joined forces with system administrators to complete server upgrades, install patches, and orchestrate full-scope server management.

         Expertly used Active Directory to manage and coordinate network users, computers and peripherals.

         Monitored DHCP functions, DNS activity and Exchange servers to ensure seamless mail communications.

Prior background: Technical Support Associate, Enterprise Rent-A-Car, Ft. Bragg, NC, 2007 to 2012

B.S., Computer Information Systems, concentration in Security, DeVry University, Raleigh, NC, 2015

Certifications:

CASP, VMware VCP5-DCV, MCSE, ITIL-F, MCITP 2008, MSCA Windows 7, Security +, Network +, A+

Hardware: Windows 2008 R2-2012 servers, Exchange servers, print and file servers, SAN servers, desktops

Networking Protocols: POP3, SMTP, DHCP, TCP/IP, DNS

Operating Systems: Windows 7, XP, Vista

Programming Languages: C#, C++, Java, PowerShell

Software: Remedy, OneSource, Winbox, Heat, Active Directory, WSUS, MS Office, Outlook, Dreamweaver, VMotion

Yyyyyy x. yyyyyy

March 7, 2016

CONTACT NAME

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear ___________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (INSERT JOB TITLE) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a key player in achieving your goals.

As discussed, I am a resourceful and disciplined IT Professional eager to launch a successful career as a dedicated member of (INSERT NAME OF COMPANY). I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy