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Ryan Shrum
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com
Customer Service Professional
Profile
Numerous years of progressive experience in customer-focused industry, with expertise in identifying needs, resolving issues and delivering world-class service; proficient in multi-line phone system call handling
Continual commitment to ensuring satisfaction and building customer loyalty in support of driving business growth
Dynamic communication and interpersonal relation skills
Valuable background in broad-scope business operations spanning sales transaction processing, cash handling and documentation through new hire orientation and training, team building/leadership, payroll, ordering, and logistics; Bachelor Degree in Business Management student on track to graduate 2019
Effectively prioritize, organize and manage projects/workflow to meet critical deadlines and performance goals
Professional Background
Academy Sports and Outdoors 2010-Present
Logistics Assistant Manager; 2015-Present
Transferred within company to contribute strong leadership skills toward training new Assistant Managers while concurrently steering broad areas of operation, including daily store opening procedures
Proficiently process inbound shipments as well as oversee efficient stocking of freight
Operations Assistant Manager; 2012-2015
Progressed to assume increasing HR responsibilities ranging from training Cashier Supervisors and ensuring storewide staff training was up to date through processing employee payroll
Effectively audited firearm sales paperwork for compliance
Cashier Supervisor; 2011-2012
Promoted to conduct new hire orientations and train Cashiers in procedures; accountable for overriding pricing discrepancies
Promptly addressed and resolved escalated customer issues to ensure satisfaction and build loyalty
Strategically ordered supplies to maintain appropriate levels
Cashier; 2010-2011
Launched career delivering superior customer service in efficiently processing sales transactions as well as expertly responding to inbound customer calls; additionally maintained registers stock
YMCA 2008-2010
Childcare Attendant
Entrusted with providing safe childcare environment, with responsibilities ranging from facilitating games/activities and complying with health/sanitation/safety standards through maintaining supporting operational documentation
Education
Bachelor Degree-Business Management; Collin College; in progress/pending May 2019
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