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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with several years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing both sales and operational procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Operations Management Claims Adjusting Process Improvement Staff Training/Coaching
Attention to Detail Contract Negotiation Complex Problem Solving Strategy Development
Compliance Monitoring Database Administration/Reporting Claims Adjudication/Teaching
Professional Experience
Verizon Wireless, Virginia Beach, VA December 2010-Present
Sales Representative
- Direct daily sales and account management functions within a fast-paced retail environment with a concentration on increasing customer retention and organizational revenue
- Identify customer needs/wants and make appropriate product recommendations, complete customer contracts and warranties, and process customer transactions
- Maintain a keen knowledge of organizational products, pricing plans, and current promotions in order to successfully recommend the most up to date solutions for customers
- Awarded Verizon Winner s Circle (2012-2014), Kranning Club for Monthly Top Monthly Sales, Iron Man Award, #1 Ranking in Sales for Zones, and #16 of 2000 peers in the region
United States Automobile Association August 1998-August 2010
Senior Casualty Claims Adjuster
- Managed claims related functions within a successful insurance company which included handling approximately 60 cases weekly and overseeing the total claim lifecycle
- Reviewed cases to ensure compliance with company regulations, analyzed member coverage, evaluated damages, assigned liability/compensability, and identified potential risk
- Maintained a significant knowledge of claims investigation techniques, utilized various technical tools, and successfully negotiated settlements with members, repair facilities, and medical providers
- Handled complex claims related to bodily injury, vehicular casualties, and additional cases which required significant analytical abilities
Education
Master of Arts, Old Dominion University, Norfolk, VA (2015)
Bachelor of Science, Interdisciplinary Studies, Norfolk State University, Norfolk, VA
A.A.S., Business Administration, Tidewater Community College, Virginia Beach, VA
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