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Yyyyyy x. yyyyyy

P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Top Secret Security Clearance

Vacancy Announcement/Posting Number:

Position: Management/Program Analyst



Core Competencies



Work Performance Management, Program Analysis/Future Planning, Procedure Planning/Development/Analysis, Organizational Efficiencies Design, Instructions Development, Marketing and Public Relations Strategy Design and Implementation, Statistical Data Preparation, Computerized Client Intake Database Management, Information and Referral Software (IRIS) Oversight, Personnel Assistance Coordination, System Development, Interagency Collaboration, Unit Representation, Leaders Referral Guide/Standard Installation Topic Exchange System/Website Utilization, MS Office Suite



Professional Experience



August 2014 Present

Army Community Service (ACS)

Fort Sill, OK

Hours Worked per Week: 40

Salary: $67,000 Annually

Supervisor Name: Jean Mills Phone xxx-xxx-xxxx May Contact

Relocation Assistance Manager

As Transition Team Lead, utilize exceptional management strengths in directing work performance of the Mobilization and Deployment Specialist, Information and Referral Receptionist and Employment Readiness Program Manager; also design and evaluate various plans as well as directives concerning programs designed to gain adequate private housing within the local market.


Skillfully develop data required for management of programs, utilizing computerized equipment/software (i.e., Information and Referral Software IRIS) for client intake and database development. Design processes/procedures for use in processing and orientation of newly-arriving soldiers at Base and coordinate workshops, briefings and individual counseling; assess various support services required for operational activities.


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Continually establish and maintain relationships with other agencies tasked to provide relocation service support, including Chambers of Commerce, school boards, PTA groups, real estate trade organizations and community relocation boards; analyze programs to ensure availability of needed support. Also design and facilitate marketing and public relations strategies and programs to ensure dissemination of relevant information on relocation program opportunities to target population.


Develop management surveys regarding program areas and effectiveness, and analyze possibilities for future growth of ACS programs; continually assess array of issues concerning community life/activities and develop advisement concerning organizational capability for complying with organizational policies/procedures while delivering assigned relocation support.


Expertly evaluate various management, maintenance and operating procedures, and identify and develop statistical data for use by management in directing programs. Also analyze expenditures on various projects based on type of funding and develop economic evaluations and cost benefits of current/past/projected programs, including justification rationale for various budget proposal line items.


Serve as first-point-of-contact for all organizational programs and consistently provide analysis and evaluation of programs in meeting established goals and objectives; also consistently engage in acquiring required cross-training and ensure knowledgeability of all ACS programs. Perform unit needs assessment and develop advisement for ACS director and unit commander concerning organizational procedures designed to provide support systems. Additionally, provide referrals and identify/develop other data for use by management in providing specialized follow-up care.


Successfully manage and direct work assignment scheduling for subordinate staff, skillfully assessing capabilities of individual employees as well as work priorities and level of difficulty for completion success. Also manage all leave-of-absence decisions/approvals, utilize subject matter expertise (SME) to design employee work performance standards and develop regular employee performance evaluations, including providing advisement concerning performance improvement and other administrative issues.


Identify any areas requiring development/growth as well as specific training and make necessary arrangements to acquire needed training or coaching/counseling. Additionally responsible for managing minor disciplinary matters and continually utilize expertise to assess multiple operational processes/procedures with a goal of developing and recommending methodologies for improvements in organizational efficiencies and program operations.



July 2011 August 2014

Army Community Service (ACS)

Fort Sill, OK

Hours Worked per Week: 40

Salary: $57,000 Annually

Supervisor Name: Charles Jenkins Phone: 580.248.6187 May Contact

Personal Financial Readiness Specialist

Yyyyyy x. yyyyyy Page 3 of 9


Expertly managed and continually assessed multiple operational programs including those dealing with Personal Financial Readiness (PFR), money management, consumer affairs and emergency services; consistently employed SME to provide highest levels of guidance and counsel for staff members and resolved array of complex client issues on on-going basis


Developed and continually evaluated financial-counseling based program designed to assist individuals/families in dealing with consumer affairs, debt liquidation and in developing personal budget planning. Identified various data required for management and direction of program and worked closely with involved individuals in effectively implementing programs to reach goals/objectives; provided crucial assistance in developing short-/long-range financial goals, often interacting with various financial institutions to arrange for reduced or deferred-payments.


Conscientiously maintained currency/knowledgeability in all required training, assured that consumer library was maintained in up-to-date status, and ensured that Commanders, installation leadership and community at large received all needed advisement and counsel concerning local financial/consumer issues.


Interfaced regularly with local business and state/federal agencies, referring to command personnel any requiring additional action, and, as necessary, reported businesses to Installation Armed Forces Disciplinary Control Board in response to surfacing of unfair business practices that had adverse effects on health/welfare/morale of military personnel. Also developed local networks to identify and develop data required for enhancing program delivery, maintained all case records and supporting data as directed and secured/analyzed program information utilized in multiple reports.

January 2011 March 2011

Army Community Service (ACS)

Fort Sill, OK

Hours Worked per Week: 40

Salary: $50,000 Annually

Supervisor Name: Charles Jenkins Phone: 580.248.6187 May Contact

Acting Army Volunteer Corps Program Manager

Successfully identified resources and components needed for optimally utilizing volunteers in performing various program functions and meeting objectives; managed multiple activities and developed reports on program for management. Assured acknowledgement of volunteer contributions by organizing and presenting formal recognition ceremonies as well as awarding official documentation.


Skillfully managed work performance of employee personnel by providing important technical as well as administrative direction to assure completion of tasks; also continually assured that work place environment was in compliance with all regulations regarding safety, security and occupational well-being/health. Additionally, placed particular focus on assuring efficient management of all organizational resources.



Yyyyyy x. yyyyyy Page 4 of 9


October 2010 June 2011

Army Community Service (ACS)

Fort Sill, OK

Hours Worked per Week: 40

Salary: $50,000 Annually

Supervisor Name: Charles Jenkins Phone: 580.248.6187 May Contact

Information, Referral and Follow-up Program Manager

Directed development and oversaw maintenance of extensive, up-to-date files of all service agencies and organizations available for utilization by personnel; designed and managed procedures that addressed integrating data updates/changes, developed marketing objectives/goals and led implementation of long-/short-term marketing plans.


To support program success, identified and analyzed individual customer requirements, performed intake evaluations, delivered emotional support utilizing counseling and crisis intervention techniques, and skillfully gained crucial information needed to provide assistance. Continually provided information to individuals/families regarding available military and civilian resources, worked closely with assisting agencies and provided client referral/advocacy services; also followed-up with agencies to ensure clients received needed services as well as to resolve any problems/issues.


Provided outstanding management of resources to assure highest levels of effectiveness as well as efficiencies; oversaw maintenance of statistics and authored all needed relevant reports. Additionally, directed work performance of two staff personnel and served as a hands-on/lead-by-example manager. Continually utilized leadership strengths while mentoring, counseling, providing challenging training and work assignments, and developing performance evaluations that supported continued growth and development in a challenging environment.



August 2008 September 2010

Soldier and Family Assistance Center (SFAC)

Fort Sill, OK

Hours Worked per Week: 40

Salary: $48,000 Annually

Supervisor Name: Mary Ellen Saur Phone: 580.919.7895 May Contact

Information, Referral and Follow-up Coordinator

Regularly assumed management duties in absence of Center s Director and held comprehensive responsibilities for managing/planning/coordinating assistance and service for the Warrior Transition Unit (WTU). Regularly analyzed and resolved multiple client problems, often working with outside agencies/contacts in providing assistance toward resolution; analyses and assessments were based on performing in-depth interviewing to surface underlying factors, i.e. financial, relationship difficulties, medical, educational or behavior issues.


Collaborated with WTU Chain-of-Command to provide in-depth advisement regarding multiple issues affecting rehabilitation efforts of individuals, provided outreach services and resource materials for clients/families, and led informational/wellness training sessions for WTU personnel on monthly basis.


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Additional responsibilities included developing reports/correspondence/spreadsheets, authoring/updating SOPs and maintaining proper supply levels. Developed statistical data on various programs and submitted information to management, continually and skillfully utilized computerized/automated equipment and served as ready resource for assistance concerning use of computers/equipment.



July 2007 August 2008

Marie Detty Youth and Family Service Center

Lawton, OK

Hours Worked per Week: 40

Salary: $36,000 Annually

Supervisor Name: Dwight Shegog Phone: 580.248.6450 May Contact

Case Manager

Provided comprehensive management of cases involving youth/families needing assistance in various areas; performed crisis intervention/counseling for youngsters aged 12-18 years as well as their families, including identifying clearly the possible consequences for delinquent activities.


Managed resource availability program, providing up-dated information for clients/families on all available resources including service agencies. Additionally, counseled youth on methodologies to be utilized regarding obtaining positive employment and life skills, i.e. money management, appropriate attire and attitude, conflict resolution, maintaining healthy living on daily basis.


Continually emphasized importance of enrollment in and attendance at educational programs and worked closely with school administration to ensure that students maintained a strong educational track. Regularly briefed personnel at Department of Human Services, Lawton Public Schools and the Oklahoma Juvenile Bureau concerning available services and programs; served in liaison/coordinator role between staff and contractors regarding delivery of services, maintained all logs/data and continually assured a caring and safe therapeutic environment.



June 2005 May 2007

U.S. Army Noncommissioned Officer Academy (NCOA)

Fort Sill, OK

Hours Worked per Week: 60

Salary: $48,000 Annually

Supervisor Name: Ikchin Sim Phone: N/A May Not Contact

Case Manager

Directed work performance and oversaw daily activities of five personnel including setting priorities, resolving issues/problems and, following in-depth analysis and related research, providing explanations of organizational rules/regulations/procedures/requirements.


Authored Operation Orders and developed procedures for coordinating resources with internal as well as external agencies; managed project that developed requirements for training ammunition assets and maintained/certified Fort Sill Land Navigation Course. Was responsible for facilitating weekly staff call and scheduling/coordinating organization visits and inspections. Developed TRADOC Status Report (TSR) following compilation and in-depth analysis of all relevant information and data.

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During installation-level meetings, served as spokesperson; also designed presentations utilizing MS PowerPoint software, and prepared performance reviews, award recommendations, orders and any needed memoranda or correspondence. Expertly utilized managerial capabilities while counseling/mentoring/training 26 support personnel and continually developed, coordinated and implemented crucial programs designed to support Total Family well-being.



August 2004 May 2005

U.S. Army Noncommissioned Officer Academy (NCOA)

Fort Sill, OK

Hours Worked per Week: 75

Salary: $46,000 Annually

Supervisor Name: Joe Clayton Phone: 580.284.5271 May Contact

Senior Instructor

Utilized managerial experience as well as program leadership capabilities in overseeing six Small Group Leaders and providing comprehensive advisement to School Chief on issues concerning personnel and equipment readiness; additionally designed and reviewed training schedules, analyzed courseware and implemented small-group instruction including providing tutoring in one-to-one or small group instructional sessions.


Provided regular counseling for students, administered/graded practice exercises, reviewed 900+ Academic Evaluation Reports (AERs), ensured that appropriate certification documents were included in instructor materials and maintained all student files/documentation/relevant data..


Additionally, managed/coordinated all resources and oversaw storage/recovery of small arms and pyrotechnic residue.



July 2003 May 2004

U.S. Army, Intelligence Division

Yongsan, Armed Forces Overseas Korea, Republic of

Hours Worked per Week: 45

Salary: $44,000 Annually

Supervisor Name: Karl M. Stadler Phone: N/A May Not Contact

Administrative Manager

Managed multiple aspects of procedures involved in coordinating personnel training including developing individual training plans as well as training schedules for directorate personnel; was responsible for work of five individuals. Analyzed various data and provided input/advisement concerning projected manpower needs; collaborated with Human Resources Department to requisition personnel replacements.


Held key responsibilities for managing procedures to convert military positions to civilian sector; also was responsible for initiating various award-related activities, multiple personnel actions including evaluation reports for NCOs/Officers, approving leaves of absence and mitigating/resolving any group complaints.

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Collected, analyzed and maintained data utilized in multiple reports and developed processes/procedures for use in records maintenance, awards development, performance assessments and processing of mail.


Skillfully served as Noncombatant Evacuation Warden and directed program that supported 4500+ U.S./non-U.S. authorized citizens in gaining safety within CONUS, if necessary. Also managed work performance of ten mail clerks, provided tasking assignments and was responsible for more than $250K in government property.



July 2000 May 2003

U.S. Army Military Entrance Processing Station

Albuquerque, NM

Hours Worked per Week: 50

Salary: $47,000 Annually

Supervisor Name: Thomas Harris Phone: 505.265.1711 May Contact

Processing Section Noncommissioned Officer in Charge/Platoon Sergeant

Directed performance of duties by seven military and civilian personnel; additionally advised on and was involved in array of staff-selection activities, maintained all personnel payroll data and diligently processed all personnel-related matters including reviewing civilian timecards/awards/appraisals and assessing work performance.


Oversaw and maintained 5000+ applicant records/documentation, was responsible for facilitating needed transportation for recruits/enlistees, reconciling travel accounts, managing procedures regarding securing accountable forms/tickets and maintaining audit trails/logs/forms and ticket receipts. Skillfully maintained all administrative records and files, and uploaded data into MEPCOM Integrated Record System; was also responsible for equipment valued in excess of $100K.



August 1996 May 2000

U.S. Army, Inspector General Office

Fort Sill, OK

Hours Worked per Week: 45

Salary: $43,000 Annually

Supervisor Name: Tommie Walker Phone: 870.643.7579 May Contact

Assistant Inspector General

In this assignment was responsible for conducting wide array of inspections; analyzed processes and procedures, defined purpose of inspections and ensured that high-pay-off items were clearly identified. Conducted decision-focused briefings for commanders and senior leadership, and authored all needed correspondence, assuring utilization of proper formatting, spelling and grammar.


Additionally surfaced data on various findings, briefed commanders/senior leadership on this information, and offered recommendations regarding its use; distributed final report and scheduled follow-up discussions with involved units/entities, and developed important charts, graphics and spreadsheets.

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Managed Inspector General Action Requests (IGARs) that involved complaints, allegations and requests for information or assistance, and uploaded data into IGARs database. Regularly updated case files, obtained any needed legal review, provided training on Army systems/processes/procedures, and assured teaching/training was always an included component while performing assigned duties. Tactfully worked with various individuals, whether via telephone or in person, continually assuring maintenance of confidentiality, sensitivity and discretion.


Education/Specialized Training/Certifications



Colorado State University-Global Campus, Greenwood Village, CO

Master of Human Resource Management; in progress

GPA: 3.89

Semester/Credit Hours: N/A


University of Oklahoma, Norman, OK

Master of Human Relations, 2015

GPA: 3.74

Semester/Credit Hours: N/A


Cameron University, Lawton, OK

Master of Science, Behavioral Sciences, 2000

GPA: 3.23

Semester/Credit Hours: N/A



Cameron University, Lawton, OK

Bachelor of Science, Criminal Justice, 1998

GPA: 3.19

Semester/Credit Hours: N/A



Cameron University, Lawton, OK

Associate in Applied Science, Criminal Justice, 1997

GPA: 3.09

Semester/Credit Hours: N/A


HR for Supervisors, 2016, 28 Hours

Civilian Leader Intermediate (Phase 1-DL), 2015, 60 Hours

Supervisor Development Course, 2014, 39 Hours

Manager Development Course, 2014, 10 Hours

Action Officer Development Course, 2014, 12 Hours

Instructor, Briefer, and Facilitator Training Course, 2009, 40 Hours

Question Persuade Refer (QPR) Suicide Prevention, 2009, 8 Hours

CPR-Adult/Automated External Defibrillator (AED), 2009, 8 Hours

CPR-Adult, Child, and Infant, 2008, 8 Hours

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Applied Suicide Intervention Skills training (ASIST), 2008, 16 Hours

Health Insurance Portability and Accountability Act (HIPAA), 2008, 4 Hours

Managing Aggressive Behavior, 2008, 12 Hours

Violence in the Workplace, 2008, 1 Hour

Systems Approach to Training Basic Course, 2007, 40 Hours

Developing Performance Based Work Statements (PBWS), 2006, 24 Hours

Contracting Officer Technical Representative, 2006, 40 Hours

Battle Staff NCO Course, 2005, 162.5Hours

Video Teletraining Instructor Training Course, 2004, 40 Hours

Small Group Instructor Training Course, 2004, 40 Hours

Total Army Instructor Training Course, 2004, 80 Hours

Civilian Personnel Management Course, 2001,40 Hours

Unit Prevention Leader, 2001, 40 Hours

Inspector General Course, 1996, 120 Hours

Administrative Specialist Advanced NCO Course, 1996, 201.06 Hours

Equal Opportunity Leaders Course, 1993, 80 Hours

Executive/Administrative Specialist Basic NCO Course, 1991, 197.5 Hours



Miscellaneous Information



State of Oklahoma Notary Public


Veterans of Foreign Wars




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