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Yyyyyy x. yyyyyy
- 5451 Waxen Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Project Manager ▪ Sr. Business Analyst
Qualifications Profile
Self-assured, and results-driven management professional with more than 17 years providing high-performance customer service, business analytics, and sales support in the power solutions industry.
- Proven exceptional passion for delivering outstanding client/user services, maximizing the advantages of IT systems in providing process efficiencies to support customer-driven business functions.
- Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve project management issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Key Expertise
Business Operations Management
Strategic Planning & Execution
Fiscal & Budget Management
Lean Six Sigma Methods
Business Process Improvement
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Project Management
Concurrent Project Management
Project Charter Planning
SDLC Management
Rapid Systems Development
Systems/Business Needs Analysis
Functional Model Documentation
Stress & User Acceptance Testing
Post Project Support & Review
Administration
Policies & Regulatory Compliance
Staff Supervision & Training
Records & Document Management
Technical
ERP: Oracle R12
Productivity Tools: MS Office (Word, Excel, & PowerPoint), & MS Visio
PM Tools: MS Project
Internet: Social Media, & SharePoint Collaborative Apps
Professional Experience
Vertiv (Formally Emerson Network Power) Westerville, XXXXXX
Principal Business Solution Architect Sep 2013 Present
Provide strategic directions is architecting business solutions using state-of-the-art IT systems and re-engineered business processes.
Collaborate with cross-functional teams in developing and executing project charters and plans, defining project deliverables, and monitoring progress, ensuring compliance with schedules, budgets and functional specifications
Drive business efficiency and customer satisfaction by streamlining inefficient processes, reviewing, identifying, and documenting improvement opportunities in manual labor-intensives tasks and workflows for automation.
Serve as the single point of contact for addressing project risks and issues, as well as implementing changes in schedules and budgets as needed to complete projects on time.
Draft action plans with department executives to review project status and support proposed changes.
Develop PowerPoint materials and other forms of media in presenting project status reports and change requests to the executive team.
Sr. Business Analyst Apr 2006 Sep 2013
Managed major projects from initiation to implementation, ensuring compliance with project timeframes, budgets and expected deliverables.
Developed and documented project charters detailing scope, timelines, critical path schedules, and resource requirements, documenting functional specification requirements in detail that included diagrams for process flows, workflows, data flows, and user interactions.
Collaborated with clients and users in developing test scripts for User Acceptance Testing (UAT)
Interacted with new and existing customers to identifying opportunities for business process improvements harnessing company products and services in addressing unmet needs.
Participated in building sustainable professional client relationship that enhanced business growth.
Sourcing Analyst II Mar 2004 Apr 2006
Managed project lifecycle across multiple departments, designing cross-functional technical specification for project development, completing pertinent user manuals, and training users in maximizing the benefits of system functionalities that support streamlined or re-engineered business processes.
Generated over $1M in cost savings from the implementation of systems that delivered process efficiencies, service quality, and cost containment.
Served as an active member of the Leadership Council for Performance Excellence in the Customer Service Division.
Yyyyyy x. yyyyyy
- 5451 Waxen Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Vertiv (Formally Emerson Network Power) Columbus, XXXXXX
Sr. Sales Coordinator Apr 2001 Mar 2002
Sales Coordinator Nov 1999 Apr 2001
Education & Credentials
MILWAUKEE AREA TECHNICAL COLLEGE Milwaukee, WI
A.A. in Business Administration
AMERICAN INSTITUTION OF PARALEGAL Milwaukee, WI
Paralegal Undergraduate Studies Focused on Legal Areas
Professional Training
Preparing for PMP Certification, Project Management Institute
Continuing education in Agile Methodology
Coursework in Business and Compliance Law
Certifications
More Steam Lean Six Sigma Certification
Lean Six Sigma Black Belt
Awards/Recognition
Outstanding Achievement Award (2013)
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