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Sales & Service Delivery | Communication | Relationship Building | Client Satisfaction

Critical Thinking | Leadership | Problem Solving | Project Management | Quality Assurance

Cross-Functional Teamwork | Stakeholder Engagement \ Service Management

Energetic, focused and motivated service delivery expert with nearly 20 of progressive experience in automotive sales, with an innate drive to surpass all set objectives. Able to seamlessly achieve organizational goals in order to work towards success. Skilled in promoting a positive company image. Adept in delivering results consistently, individually and as a team member. Seeking a challenging new role that will allow for liver professional development opportunities. In pursuit of a Service Director or General Manager role in an automotive dealership setting.

  Oversaw the development of a yearly operating budget

  Established and implemented goals within each department

  Worked diligently to effectively monitor departmental performance

  Directed all facets of managerial hiring and training within the Service, Parts and Body Departments

  Collaborated with Department Managers to heighten levels of both profitability and efficiency

  Developed and sustained positive working relationships with customers

  Always made certain that department staff members delivered help to customers in a friendly manner; also work jointly with each to bolster levels of both profit and efficiency

  Liaise with Warrant Clerks to manage all warranty administration processes; cooperated to make certain that customers understood and applied warranty guidelines

  Guaranteed that, across all departments, customer satisfaction remained a top priority in order to ensure high levels of both referral and repeat business

  Crafted dealership service and pricing policies to gain General Manager approval

  Checked to make sure service repairs were efficiently performed and correctly completed by conducting spot checks for all jobs

  Spearheaded automotive services and repairs by determining performance concerns and tending to related services as requested

  Confirmed coverage terms for warranty and service contracts; created estimates, wrote repair orders, maintained records and upheld a strong sense of customer rapport

  Noted automotive concerns by listening to customers description of symptoms; clarified the description of stated problems and matched them with services to best fit their needs

  Led inspections, test drives, vehicle maintenance recordkeeping and examination of service schedules

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Continued

  Authenticated coverage for warranty and service contracts by investigating records and explaining all related provisions and exclusions

  Costed materials, supplies, and labor in detailing estimates; calculated customers payments, including deductibles

  Called on strong attention to detail in developing repair orders (RO); described symptoms, and causes discovered, as well as services required to achieve resolution

  Secured all necessary approval signatures and entered each RO into the service database system

  Upheld a strong sense of customer rapport by explaining estimates and stating the expected return of each vehicle; secured customers approval of estimates

  Obtained and provided telephone contacts; replied to questions and concerns as they arose

  Used organizational acumen to arrange for towing and temporary transportation

  Maintained detailed and updated automotive records by recording noted issues and corresponding corrective actions as planned

  Updated job knowledge by engaging in educational opportunities and reading manufacturers' publications

  Boosted the organization s already-impeccable reputation by accepting ownership for tending to new, innovative requests

  Skillfully explored opportunities to add value to job achievements

Bachelor or Arts, Communications, Dallas Baptist University