Yyyyyy x. yyyyyy

Objective: (insert target position name)

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

      Progressively responsible experience as a manager in customer relations, sales, and training environments

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels

      Outstanding blend of organization, prioritization, leadership and interpersonal skills

      Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives

      Mentor and lead teams by example and with integrity to deliver service excellence

      Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

Surfside Services, Ventura, CA, 2017 present

Agent Success Trainer (5/2017 present)

         Quickly promoted to trainer and supervisor in response to superlative effort and results as a customer service representative. Provide all new hire training as well as refresher training for seasoned employees.

         Redesigned the scripting program to be more efficient and user friendly. Added internal coding enhancing agents ability to navigate the scripting program more easily and quickly.

         Provide all training for new hires, establish work schedules, communicate new campaign information to agents. Analyze performance data to identify any area that may need additional training input.

         Deliver valuable and targeted staff coaching; maintain and evaluate staff statistics.

         Accurately assess processes, create and implement process improvement plans.

Contact Center Agent (3/2017 5/2017)

         Responded to customer issues with financial transactions, working from scripts and meeting customer needs.

Homeschool Tutor, Ojai, CA, 2016 present

         Effectively identify student needs and select appropriate teaching materials supporting individual students learning styles. Assess progress and outcome within this supportive learning environment.

         Collaborate with parents to determine and confirm teaching strategies best for each student.

Valley Oak Charter School, Ojai, CA, 2016 present

Garden Teacher

         Organized and planned the school s first community garden, beginning with securing administrative support and funding. The garden creates a community of support and enhances the school s community position.

         Teach fundamentals of gardening to children with particular focus on sustainability.

         Provide children with opportunity to make informed decisions in designing and caring for the garden.

Continued

Yyyyyy x. yyyyyy, Page 2 of 2

Professional Experience, continued

Homeschool Teacher, Ojai, CA, 2005 2016

         Created a successful learning environment, chose appropriate curriculum programs according to son s interests and abilities.

Santa Paula High School, Santa Paula, CA, 2001 2004

High School Science Teacher

         Proficiently implemented the school s science curriculum, created daily lesson plans, developed and administered specific assessments to determine individual students' progress.

         Provided counseling and subject matter assistance to students as needed.

Bachelor of Science, California State University Chico, Chico, CA

Volunteerism and Community Involvement

         Originated Unconditional Give or Take (UGot), a Facebook group that matches local wants with needs without any financial transaction. Within a year, the group was duplicated in over 30 cities throughout the US and abroad and has provided goods to people in need throughout these cities.

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION NAME HERE) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include significant history in education and more recent experience in employee training and management. I have proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives. I also mentor and lead teams by example and with integrity to deliver service excellence.

I am an excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels. To complement this background, I offer an outstanding blend of organization, prioritization, leadership and interpersonal skills.

As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy