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Yyyyyy x. yyyyyy

- 900 9th Ave E 171Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Property Management


Qualifications Profile


    Self-assured and results-driven management professional with more than 12 years providing high-performance s customer service with the first 9 years focused on sales and administration in the construction support and property management business.

-    Proven dedication to providing outstanding client service and process efficiencies in marketing properties that enable the business to achieve cost, service quality, and performance advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise


Operations Management

    Planning & Execution

    Asset & Property Management

    Sales and Rentals Management (Residential Units)

    Customer Service Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Project/Program Management


    Medical Billing and Coding

    Case Management

    Phlebotomy Operations Management


    Policies & Regulatory Compliance (i.e. HIPPA, Zoning, etc.)

    Personnel Administration

    Office & Staff Administration


    Electronic Medical Records (EMR) Management (Allscripts, NexGen, E-Clinical, Epic, Practice Fusion, and Care360)

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Relevant Experience

Home Depot Distribution Ÿ Winchester, VA Quality Assurance Mar 2004 Feb 2008

    Supported the construction and do-it-yourself home building industry, managing daily merchandise distribution, Ensured collaborative team productivity, while addressing staff and issues to ensure operations complying with policies, safety regulations, and QA standards.

    Conducted daily inspection of outbound and inbound shipments, loading/unloading tractor trailers, and organizing warehouse locations to accommodate new items arriving.

    Served as a forklift driver and reach truck operator moving warehouse inventory to and from their bin locations, providing logistics support and maintaining efficient xxxxxxow of products to the stores.


HillTop Homes Ÿ Petersburg, WV Realtor 1997 2003

    Developed and grew a market following in promoting and selling pre-fabricated/manufactured homes, managing a real estate portfolio that included 3 mobile home parks, and residential subdivision lots, closing sales on 80-100 properties.

    Scheduled maintenance orders as part of after sales services on the new homes sold.

    Processed lease and rental payments, addressed tenant issues and contract violations, and arranged for maintenance services in managing mobile home parks.

    Oversaw payroll administration to all employees while providing administrative and clerical support to the business, closing land titling in lieu loans, and collaborating with several financing companies to close sales deals with reasonable mortgage options on new home purchases.



Others (Healthcare)

Solstas Lab Partners Ÿ Winchester VA Phlebotomy Coordinator Oct 2012 Aug 2014

    Assigned/xxxxxxoated to offices where extra coverage was needed, working with supervisors on compliance issues and correcting any office problem, ensuring all records were maintained using Electronic Medical record systems, observing Doctors orders, Diagnosis Codes into the system, while upholding patient confidentiality and HIPPA laws.

    Built sustainable professional relationships with clients that created repeat business and wide market following,

    Ensured correct billing to Insurance Companies, following guidelines of Insurance Companies and state/federal laws.

    Interacted directly with clients in addressing issues on service quality, billing, and insurance claims.





Yyyyyy x. yyyyyy

- 900 9th Ave E 171Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Laboratory Corporation of America Ÿ Herndon, VA Supervisor, Phlebotomy May 2009 Jan 2012

    Supervised 50+ employees in providing phlebotomy services to healthcare facilities, maintaining Electronic Medical Record Systems (EMR systems) making sure they were compliant with state and federal laws, ensuring doctors orders and diagnosis codes were correct, while providing customer service with sales dept. to help expand the business.

    Built sustainable working relationship with employees and clients, interacting with clients, Doctors, office managers, and employees, and ensuring satisfactory outcomes following Insurance company guidelines & State/Federal Laws

    Provided HR support in staff recruitment and terminal, task scheduling, payroll administration, business travel arrangements, and ensuring compliance with policies, regulations and state/federal employment laws.


Piedmont Medical Labs Ÿ Winchester, VA Phlebotomist Jan May 2009

    Responsible for visiting Nursing homes to check on and perform Phlebotomy services as part of early morni9ng duties that included assisting in healthcare services when needed, such as processing specimens and accessioning.


American Red Cross Ÿ Johnstown, PA Collection Specialist II Feb Oct 2008

    Traveled to specified locations and states in support of Blood Drives, conducting blood collections, obtaining donor medical history, and ensuring proper donor care and service.


Note: Left the job market and concentrated full-time in finishing a long deferred college degree (2014 Present). Looking forward to resume a career in the property development business after a 6-years hiatus in the healthcare profession.


Education & Credentials


Associate in Applied Science (2016)

    WEST VIRGINIA UNIVERSITY, Dean s List (Summer & Fall 2016),

    EASTERN COMMUNITY COLLEGE Moorefield, WV, Presidents List (Spring /Summer2015, & Spring 2016)

    SHEPHERD UNIVERITY Shepherdstown, WV

Professional Training & Certifications

    Virginia EMT-B2003 (2012) National Registry EMT-Intermediate- 99 Paramedic (2007-2011)

    Virginia Department of Fire Programs (2006)


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