Creative, proactive and dedicated professional with years of both progressive and diverse experience, including the delivery of administrative support to over 40 employees including international staff. Also experienced in excelling within high-pressure, fast-paced government positions. Excel in working with team members and stakeholders at all levels, both independently and in groups. Eager to leverage transferable skills into an office management role that will allow for career progression and growth. Seeking a role that will allow for a positive work-life balance.

Travel Arrangements | Scheduling | Correspondence | Documentation | Editing | Transcription | Meeting Logistics

Expense Reports | Accounting Reconciliation | Timecard Tracking | Budgeting | Graphics Development

Security Document Tracking | Project Management | Process Improvements | Time Management | Organization

Auditing Processes | Office Relocations | Program Management | Communication | Release Planning

Workflow & Gap Analysis | Test Case Scenarios | Operations Management & Assessments | Process Maps

Mergers & Acquisitions | Inventory Control | Computer Resources | Technical Systems | Configuration

Software Development | Computer Administration | Support Technician | User Training

Performance Monitoring | Technical Writing | Microsoft Office | Oracle

Robert Half Technology Hertz Admin., Program Administrator (2016)

         Developed procedures and processes, along with related user guides, flowcharts, and playbooks

         Led technical meetings for Oracle s punch-out development, pilot, deployment, transition and eventual implementation; also drove all related training efforts

         Served in a Subject Matter Expert (SME) capacity as it related to punch-out usage and user issue resolution; included coordinating cross-functionally and seamlessly

         Also worked as an SME to research and rectify Accounts Payable incongruities specific to Oracle punch-outs

Sonic HQ, Release/Deployment Manager (2014-2016)

         Directed change and release for over 3K Sonic sites; offered daily update with successful and failed deployments

         Updated a master mailing list in order to complete customer deployment notifications

         Noted all present discrepancies and followed them through to resolution; continuously searched for anomalies in the schedule and corrected them by comparing them to reporting tools

         Created and set into motion various innovative, efficient processes and procedures

         Facilitated training on new requirements to ensure all involved parties were on the same page

UNISYS, Release/Deployment Manager (2011 2014)

         Scheduled testing, piloting, and global deployment of software for over 200 remote sites with over 600 servers 

         Executed ITIL change and release processes for a division that improved productivity metrics from 10% to 95%

         Managed inventory control for server configurations

         Provided implemented processes to the Inspector General for approval to use in tracking Agency servers

         Oversaw requirements to aid in delivering support to transition from an outmoded requirements tool to ITSM; created templates and maintained them to be used as job plans

         Notably slashed time from requirement initiation to completion, thus improving efficiency by 66% while serving in an organization CM capacity

         Recognized and employed process improvements throughout organization that heightened efficiency

BAE Systems, Technical Requirements Manger for Domino Server Team (2008 2011)

         Worked in a capacity specifically created by the federal government for self; headed server administration and support for the Servers of a government agency with a global reach

         Founded and set forth requirements while simultaneously leading Domino server administration

Technical Requirements Manger for Domino Server Team (Continued)

         Created templates for use in managing requirements; developed a streamlined customer process used for requirements submission in accordance with established, approved language and procedures 

         Enhanced productivity by over 50% using templates, which offered customers a standard, reliable and easily-referenced way to submit change requirements, one that later became the standard for all future requests  

         Grew into a SME for translating customer requirements for domino server changes

         Documented new procedures for use by the Domino Server team, thus leading to further SME status pertaining to new customer status on Domino administration matters

         Meticulously maintained Domino servers used for Lotus Domino mail, websites and security configurations

Domino Server Administrator (2004 2008)

         Observed and updated over 1.3K government servers using Tier 2 Lotus Notes Domino server

         Founded and introduced processes used to lead regularly-scheduled, clear and consistent Domino maintenance

         Delivered server software and hardware upgrades; tracked each while concurrently working with customers on scheduling items, which yielded 75% fewer server crashes

         Led consultative input regarding new customer requirements during Technical Requirements meetings with relevant parties including the Government Manager

Server Administrator, BAE Systems, 2002-2004

LAN Administration, GCI, 2000-2001

Technical Engineer for TRW Intelligence Systems, TRW/Systems Integration Group, 1997-2000

Also worked with Lockheed Martin from 2001-2004 and received Honorable Discharge from the U.S. Navy

Bachelor of Science, Computer Information Systems with Accounting Minor, Strayer University (3.5 GPA)

Certification, Microsoft Certified Systems Engineer-MCSE, ID#2332833

Certification, ITIL Foundation, ID#EX832023

Certification, IBM Domino Certified Associate System Administrator, ID#SR4358938

Certification, INFOSEC for System Administrators

Training Completion, COMSEC Custodian Course ND-112, NSA

Training Completion, Veritas Cluster Server 2.0 for Windows 2000

Training Completion, Basic PC Techniques

Training Completion, Managing/Writing Winning Proposals: Federal

Training Completion, Computer Systems Specialist, USN

Agency Award for requirements management process, BAE Systems

Member, hometown American Legion

Fundraiser for various additional charities as well

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

• I am a dedicated, talented and trusted professional with years of progressive experience in a variety of administrative and technical environments primarily in federal government environments.

• In any role I take on, I ve been responsible for leading various operations and do so using my sharpened time management, organization, interpersonal communication and support delivery skills, among others.

• As an energetic leader and expert-level process manager, I develop trust and rapport amongst my colleagues. I am often seen as a subject matter expert, sharing knowledge in a manner that is often well-received. I aim to motivate, mentor and inspire those around me to strive for their greatest potential.

• I am compassionate and personable with a disciplined work ethic. I aim for success in fast-paced, deadline-driven settings with stakeholders at all levels. I find that I particularly thrive under pressure.

• In addition to my Bachelor s Degree, I also have a strong training and certification background that proves my stance as a lifelong learner. I am always ready and willing to educate myself on and incorporate new processes and technologies into my daily workflows.

• Furthermore, I remain involved in my community as a means for achieving a healthy, positive work-life balance.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Julie Morris

Enc. Resume