Dedicated and accomplished Strategic Leader with 15+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage business operations within a variety of environments, leading staff members, and managing sales/customer service logistics. Offer solid supervisory abilities with an ability to lead large-scale operational projects, handle employee relations issues, manage cross-functional teams, and implement innovative processes.

Operations Management Team Leadership/Motivation Training/Coaching Profitability Enhancement

Project Management Employee Scheduling SAP/Salesforce (SFDC) Microsoft Office Suite

Employee Relations Policy Development Strategy Alignment Process Improvement

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Identify and analyze customer requests in addition to devising appropriate solutions aimed at ensuring high levels of customer satisfaction

  Plan effectively for customer renewals, ensure internal best practices are followed, and generated product/service quotes for potential clients

  Play a lead role in reviewing customer accounts, capitalize on potential upsell opportunities, and work closely with both internal and external customers

  Coordinated the renewal of customer accounts which required a high level of interpersonal and communication abilities

  Worked closely with small to mid-sized customers, administered contractual addendums, screened renewal orders, and built relationships with C-Level executives

  Maintained a significant level of knowledge of competitive selling strategies, generated innovative sales presentations, and negotiated account renewal terms

  Facilitated operational logistics within the organization which required monitoring individual and group metrics along with processing accounts payable/receivable

  Designed and implemented internal productivity goals/metrics, generated sales reports, purchased inventory, and managed internal expenses

  Successfully increased the organization s customer base which resulted in increased sales

  Led technical operations within a successful utilities company which included completing strength/integrity testing of electrical poles along with setting daily work schedules

  Supervised a team of 4 individuals which included providing individualized coaching and guidance along with consistently improving employee morale levels

Additional Experience Includes: Customer Service/Supervisor, Capital Corrugated (2000-2002)