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Seasoned insurance adjuster with a proven track record of consistently exceeding performance goals.
Stellar listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.
Independent Insurance Adjuster License, State of Texas (reciprocal in all other states); since 2008.
Proficient with Microsoft Office Suite; Xactimate; and Symbility.
Willing to travel.
Property Manager & Real Estate Agent, Mills Realty & Mgmt Co. Lancaster, OH 2015-Present
Build and maintain rapport with key stakeholders, including clients and colleagues.
Proactively identify and resolve problems in real time by demonstrating sound judgment.
Estimator & Business Developer, Thompson Building Associates Columbus, OH 2014-2015
Communicated effectively with representatives at insurance companies and agents on property claims.
Adhered to the claim process per company and insurance recommendations.
Trained colleagues on best practices of using estimating software.
Field Claims Adjuster, Eberl s Lakewood, CO 2007-2014
Managed a high-workload and investigated claims by analyzing facts in order to identify liability, including working across eight states during 2011 and settling more than 750 claims.
Fostered and developed relationships with architects, contractors and engineers while evaluating claims.
Analyzed claims as a result of storm damage, including hurricanes as well as ice and wind storms.
Identified possible fraud throughout the course of a claim by reviewing evidence, including photos, estimates and all log notes.
Settled and closed claims in all phases of the process, including those with a severity one classification.
Managed settlement of rental dwelling, manufactured home and business policies.
Successfully settled multiple claims over $100,000, including flood claims for NFIP.
Lancaster Bingo Co. Lancaster, OH 2002-2007
Manager, Point of Sale Department (2003-2007); Sales Associate (2002-2003); Warehouse Associate (2002)
Promoted to multiple roles at this distributor of gaming supplies and programs.
National Flood Insurance Program (NFIP) Certified; since Apr. 2011
Citizens Certified; since Mar. 2011
American Family Certified; since Feb. 2011
Met Life Certified; since Nov. 2010
USAA Certified; since Jan. 2010
Citizens Property & Ethics Certified; since June 2008
State Farm Estimatics and Wind/Hail Certified; since June 2008
Completed the following training courses: Catastrophe Claims Handling Principles; Adjuster Fundamentals Standards for Professionalism and Ethics; Understanding the Homeowners Policy; Assessing and Scoping Wind Damage; Basic, Intermediate & Roof Estimating Utilizing Xactimate 25; and Introduction to Xactimate 27.
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