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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, managing cross-functional teams, and implementing innovative processes.
Key Competencies
Operations Management Customer Service Logistics Healthcare Industry Attention to Detail
Microsoft Office Suite Inventory Management Vendor Management Inventory Flow Management
Training/Coaching Report Generation Shipping/Receiving Process Improvement
Professional Experience
Macy s, Bolingbrook, IL August 2016-June 2017
Sales Associate
Directed day to day customer service and sales logistics within a fast-paced retail environment with a focus on increasing productivity and customer satisfaction levels
Identified customer needs and made appropriate product suggestions, provided information to customers in regard to current sales promotions, and diffused escalated customer service situations
Cardinal Health, Aurora, IL February 2000-July 2014
Inventory Specialist (2011-2014)
Led inventory related functions which included reviewing and verifying inventory product lists, ensuring vendor quantities match actual quantities, and obtaining vendor credits when needed
Designed and implemented guidelines focused on identifying inventory shortages, damages, defects, and possible counterfeits along with successfully resolving shipping errors
Instrumental in overseeing inventory returns and/or required follow-ups, oversaw order flow within product inventory storage units, records, and reports
Receiving Clerk (2000-2011)
Coordinated receiving and customer service logistics within a healthcare environment which included monitoring inventory levels and consistently improving operational processes
Obtained a cost savings of 10% through the improvement of current processes, generated comprehensive reports on inventory and/or warehouse metrics, and obtained appropriate inventory documentation
Reviewed and audited receiving packing lists, performed detailed research of discrepancies, and analyzed complex inventor reports on a daily basis
Additional Experience Includes: Senior Auditor, The Pampered Chef and Patient Service Representative, Wake Forest University Physicians
Education
Bachelor of Arts, Business Administration
Winston-Salem University, Winston-Salem, NC
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