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Conscientious, confident Banking and Real Estate Professional with years of progressive experience in diverse settings. Demonstrated ability to thrive in challenging environments that demand strict attention to detail. Skilled in working effectively in both independent and cross-functional team settings. Adept in promoting a positive, productive environment driven by a shared goal of delivery of excellent, high-quality customer service. Set priorities and carefully allocate resources to not only complete tasks, but do so with success. Proven track record of leading innovative staff development that engage employees and bolster their levels of morale. Capable of mastering new skills via hands-on experience. Serve as a persuasive leader with the keen ability to connect with community members and other important stakeholders at all levels. Quick learner, thorough in analyzing problems to unearth creative solutions. Presently seeking a Budget Analysis position with the Air Force Personnel Center.

Account Management | Analytical Thinking | Budget Estimates & Administration | Communication | Critical Thinking | Customer Service Delivery

Data Extraction | Documentation & Reporting | English & Korean Fluency | Finance & Banking | Fraud Prevention | Funding Requirements

Goal Setting | Leadership | Microsoft Office & Windows | Organization | Problem Solving | Project Management | Regulatory Compliance Relationship Building | Research | Risk Management | Training | Strategic Planning | Time Management | Title Searches | Writing Skills

REALTY 1 XXXXXX, LLC Ÿ 2014-Present Ÿ Realtor

• Specialize in residential and REO properties; schedule and manage appointments to show homes to client prospects
• Compare recent property sales to current holdings to ensure competitive market price
• Liaise with lenders, Home Inspectors, Pest Control, escrow companies, etc. to ensure that purchase conditions are met pre-closing
• Devise property listings that align with buyer requests and aid them in deciding on viable financing options
• Guide buyers during property visits and inspections to ensure property value and condition satisfaction
• Handle legal matters specific to the real estate sales process
• Arrange for buyer-seller meetings to connect both parties in negotiating terms; offer aid during all phases of this process
• Organize property closings and lead all closing procedures
• Develop formal documents including purchase agreements, deeds, and leases
• Stay informed of competitive real estate knowledge by attending conventions, as well as reviewing listings and trade journals

M&T Bank Ÿ 2013-2017 Ÿ Relationship Banker I

• Supported banking guidelines to deliver exceptional customer service and coaching at all times
• Led account servicing and the process of resolving customer concerns; referred complex issues to direct supervisor as needed
• Adhered to consumer/business banking guidelines to drive accuracy, proper new account handling and exception processing
• Efficiently handled varied retail and commercial transactions, e.g. deposits, withdrawals, loan payments and check cashing
• Confirmed check endorsements and availability of funds; disbursed cash to customers according to policy
• Issued receipts to customers for various processed transactions in order to devise a record of activity that can be referred to
• Upheld expertise in all processes that affect branch activities in order to complete proper action specific to circumstance
• Drove compliance with operational, security and control policies; aimed to prevent fraud and protect customer assets
• Fostered teamwork by proactively helping colleagues and actively participating s a contributor during Branch Team meetings; coached the Tem on quality referral generation best practices that supported sales activities
• Aligned with corporate risk and regulatory standards and controls in accordance with the Bank s Risk Appetite; carefully noted all risk-related issues in need of managerial escalation
• Developed a lasting rapport with Branch Managers and offered administrative support at other local branches during staff absences
• Executed a newly-revised set of policies and procedures throughout the Branch and department; met and maintained adherence to registration requirements per the Federal SAFE Act

Candidate, Enrollment Agent Exam

Graduate Degree, emphasis in Economics

Member, National Association of Realtors

Licensed Real Estate Agent, State of Xxxxxx