Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include over 20 years of experience delivering top notch customer service. I have applied my skills and knowledge toward identifying client needs, making knowledge based recommendations and conducting thorough follow up to ensure satisfaction. To complement this background, I possess strong leadership, organizational and interpersonal skills.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Customer Service Specialist

• Dedicated Professional with over 20 years of experience providing top notch customer service throughout various industries, including airline, hospitality and retail.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.

• Provided excellent customer service throughout fast-paced environments; resolved inquiries, verified compliance to regulations and ensured customer needs were continually fulfilled.
• Cultivated positive relationships with clients; rapidly established rapport and made knowledge based recommendations to ensure satisfaction.
• Utilized strong coordination and organizational abilities to successfully plan itineraries and book accommodations.
• Skilled in performing administrative tasks, including record management, call management and data entry.
• Accurately input passenger information/updates; maintained thorough records.
• Continually recognized for maintaining quality control and delivering utmost level of service.
• Experienced in building, training and managing high performance teams.
• Ability to implement successful strategies to promote revenue growth and increase sales.

U.P.S, St. James, MN & McLeansville, NC; Depot Supervisor 2009-2017

Cutlery Steakhouse, Burlington, NC; Hostess/Manager 2015-2016

Sports Endeavors, Inc., Mcleansville, NC; Heat Press Operator 2015

Schwan s Home Delivery Service, Truman, MN; Route Sales Representative 2011-2012

Wal-Mart, Fairmont, MN; Customer Service Manager 2011

Shimock s Furniture, Kulpmont, PA; Sales Associate 2009-2011

The Hinton Group, Marco Island, FL; Marketing/Sales 2004-2009

W.R.H. Realty, Tampa, FL; Assistant Property Manager 2003-2004

Avis Car Rental Tampa, FL; Shift Manager 2002-2003

Delta Airlines Inc., Tampa, FL; Customer Care Manager 1989-2001

Bachelor of Science in Geography, Minor in Environmental Science, Montgomery College, Rockville, MD

Associates Degree in Liberal Arts, University of Maryland in College Park, MD