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IT Management Executive / Project Manager

Customer Relationship Management ~ Project / Program Management ~ Global Software Delivery

Quality Assurance ~ Risk Mitigation ~ Resource Management ~ Contract Administration ~ Consulting

         Seasoned project management experience with the ability to clarify requirements, distribute resources, and expeditiously facilitate delivery within timeline, scope, and budget parameters.

         Highly skilled at merging exemplary team leadership, technical and managerial skills to deliver cutting-edge solutions which enhance productivity, profitability, and competitive positioning for clients and employers.

         Demonstrated strengths in leading technical teams throughout the complete SDLC (software development life cycle) for large-scale initiatives including advanced M-commerce (mobile commerce) solutions.

         Considerable talents in project plan development including schedule, budget, risks, and expenses.

         Excel at interfacing with key stakeholders to control risk, propel forward-moving efforts, contain costs, and fuel continuous improvement across multiple projects concurrently.

         Adept at strategic planning, practice development, partnership-building, capacity planning, and accelerating business development.

         Proven success in directing large, cross-functional, and multicultural project teams for Fortune 50 companies on a global scale.

• Constantly focus on optimizing software performance, reliability, usability, security and compliance.

         Spearheaded eCommerce and M-commerce application delivery for leading retail, media and publication, and healthcare clients such as Kohl s, Nintendo, Sam s Club, Freeman, and American Heart Association.

         Applied dynamic leadership talents toward aligning, mobilizing and coordinating more than 100 team members.

         Project-managed Research Information System for American Heart Association from resource allocation and project plan development to client interactions and vendor coordination; achieved high level of process compliance (96%) throughout initiative and influenced highly motivated and committed team of 32 with extremely low attrition.

         Cost-effectively controlled multimillion dollar accounts and consistently delivered products on time and within budget for major clients, resulting in an outstanding company reputation and business growth.

         Captured excellent cost savings and streamlined daily operations by driving ongoing in-house process improvements through Project Management Office (PMO) and Software Engineering Process Group (SEPG).

Professional Access Ltd., (a division of Zensar Technologies Ltd), 2007 to Present

Director of Customer Success (2015 to Present)

Project Manager (2007 to 2015)

         Currently orchestrate account management and customer success of Nintendo of America and Kohl s projects.

         Demonstrate proficiency in resource planning, forecasting, onboarding, program management, client relations, budgeting, P&L accountability, status reporting, and timely delivery management.

         Mentor, coach, develop, and retain highly productive and unified project leaders and team members.

         Delivered influential support and enhancements for Sam s Club engagement from project planning and client meetings to vendor relations and program control; held critical accountability for P&L and navigated seamless efforts among onsite team and offshore personnel.

         Championed full-scope Freeman (M-commerce) initiative encompassing project plan, P&L, client meetings, vendor relations, program administration, customer satisfaction, and delivery management.

Continued ►

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Professional Experience continued

         Defined, implemented and enforced compliance with best practices to ensure all releases were completed within contractual timeline for American Heart Association.

         Extensively participate in business and operational planning to maximize team productivity and lower overall cost of project delivery.

         Conduct staff performance appraisals, recognize outstanding employee performance to maximize retention, provide opportunities for skill development, and foster team cohesiveness to achieve and sustain peak levels of customer success.

         Oversee contract negotiations, finalization, and implementation for projects with a constant eye on cost containment, process compliance, end user requirements, and quality assurance.

Affiliated Computer Services, Inc. (ACS), Bangalore, 2005 to 2007

Software Engineer

         Enhanced and mitigated bugs for iStar web portal application which provides a centralized view into managed support data available in ACS many functional process driven tools.

         Performed requirements analysis, design, and enhancements to Blue Sheet application while serving as primary point of contact between client and offshore team; successfully delivered product on time and under budget.

Prior Background:

Software Engineer, Dynacs Engineering Company (MDRObotics), Bangalore, 2000 to 2005

Master s in Business Administration, Mahatma Gandhi University, 2014

Master s Diploma in Software Engineering, Aptech Education, 1998

B.Sc., Bangalore University, 1996

Certifications & Training:

Candidate, PMP Certification (35 PDUs)

Six Sigma Black Belt Certification Expert Rating, 2013

Certified Scrum Master, Scrum Alliance, 2012

ITIL, Examination Institute for Information Science, 2007

Software & Tools: Microsoft Project, Requisite Pro, Estimate Pro, MS SQL Server, Microsoft Office (Word, Access, PowerPoint), Oracle, Sybase, Rational Rose, Visio, Visual Interdev, Visual Caf , Visual Source Safe, ClearCase, Erwin, Power Designer, Endeca, Bazaar Voice, Omniture Site Catalyst, PowerBuilder, Visual Basic

Programming / Languages: VBScript, JavaScript, Basic, COBOL, FORTRAN, C, C++, VC++

Web Technologies: HTML, DHTML, XML, XSL, Java, ColdFusion, ASP, .Net, ATG

Middleware: COM, DCOM, EJB

Project Management Institute (PMI), 2010 to Present