Resume Writing ?

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!


1070 Crawford Drive ● Indian Land, XXXXXX xxxxxx ● (xxx-xxx-xxxx ●



  Experienced professional offering over 15 years of experience installing, diagnosing and troubleshooting various types of production equipment within the information image technology field.

  Dynamic team leader with strong sense of commitment to driving excellence in creating a culture of empowerment that motivates staff to exceed expectations.

  Skilled in leveraging innovative problem-solving to rectify issues utilizing a comprehensive understanding of technical principles and guidelines for repairing mechanical and electronic instruments.


Key Skills


Time Management & Organization | Communication & Negotiation | Strategic Analysis & Tactical Planning

Network Administration | Team Leadership | Software & Hardware Configuration | Decision-Making

Issue Resolution & Problem Solving | Troubleshooting & Installation | Technical Aptitude | Repair & Maintenance


Professional Experience


3D SYSTEMS, Rock Hill, XXXXXX 2016 Present

Customer Support Engineer (2018 Present)

         Participate in the Product Lifecycle Program (PLC), (what is the goal of this program and what do they do?).

         Utilize Salesforce CRM to accurately document communications with internal and external customers.

         Collaborate cross-functionally with Training, Sales, Manufacturing and Customer Support to achieve desired outcomes and objectives.

         Remain abreast of how the customer utilizes 3D printer and provide guidance on part design and improvements to optimize performance.

         Identify issues, evaluating root cause and making recommendations on appropriate repairs to customers 3D printers.

         Ensure maximized operational performance for all hardware and software pertaining to 3D printers.


Print Services Production Manager (2016 2018)

         Steered production of 3D printed models to support sales, marketing, service, promotions, and research activities.

         Facilitated with development of printing xxxxxxhedule, entering jobs in Salesforce, determining priorities, establishing deadlines and planning production.

         Demonstrated outstanding leadership in supervising Print Services team, enforcing production standards and training and development of staff for career growth.

         Led in maintaining a detailed documentation for accounting, machine maintenance, work orders, and metrics.

         Utilized 3D software s from solid works, 3D sprint, AutoCAD, Autodesk, and build setup for business productivity

         Designed and implemented dashboards and tailored reports in salesforce for print services team.

         Administered daily operations while maintaining and repairing all 3D printers in the fleet using various tools, including: oxxxxxxilloxxxxxxope, multi-meter, laser power meters, and vacuum Gauges to service and repair the machines

         Boosted performance by creating and implementing effective quality control practices for all work orders.

         Managed 3D Systems Printers to build benchmark and prototyping parts from Stereolithography (SLA), MultiJet Printing (MJP), Color Jet Printing (CJP), and Selective laser sintering (SLS) for customers throughout the world.



Field Service Network Technician

         Managed all aspects of onsite installation, repair, maintenance, and test duties with a 97% success rate.

         Performed remote troubleshooting through diagnostic techniques and pertinent questions to resolve all issues.

         Diagnosed, installed, setup, troubleshot, and networked Xerox, HP, Canon, Lexmark, Brother, and EFI Fiery controllers, printers, plotters, and copiers.

         Identified and resolved errors or technical problems and determined proper solutions with minimal downtime.

         Established standard procedures, xxxxxxan to email and xxxxxxan to folder on customers network.


TOSHIBA, New York, NY 2005 2013

Field Service Technician (2010 2013)

         Delivered high-level customer business continuity with timely and effective hardware maintenance and repair of printers, wide format, xxxxxxanners, and copiers. Provided direct post-sales system technical support to end users.

         Maintained a high-level client satisfaction by clarifying customer needs to ensure business continuity.

         Resolved customer-relation problems appropriately and exxxxxxalated all issues according to established procedures.

         Planned and executed the installation, setup, troubleshooting, and networking of Toshiba, Ricoh, HP, and Lexmark copiers and printers. Provided direction in solving technical problems on an assigned hardware/software platform.

         Conducted onsite inspections to evaluate and resolve all issues. Provided software service, post-sales or service delivery support, and solved applications problems for remote or local accounts, on standard and specialized systems.


Field Service Supervisor (2005 2010)

         Efficiently supervised the Virginia Beach team/territory.

         Promptly tracked and updated service calls, ensuring information is clear, thorough, accurate, and professional.

         Met and exceeded service level targets for service ticket acknowledgment and issue resolution.

         Served as the technical and training resource for service team members, device technology, and networking issues.

         Maintained knowledge of new efficient technologies. Performed thorough repairs on equipment with a focus on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost.

         Fostered effective client relationships and communication to cultivate a positive service attitude and to provide the highest quality service in all assigned areas, earning the Toshiba s Top Tech Gold Award for 2007 and 2008.


XEROX, New York, NY 1998 2005

Color Specialist / Xerox Customer Support Engineer

         Organized meetings and resolved customer concerns.

         Repaired and Maintain Xerox copiers, facsimile, xxxxxxanners, plotters, and printers.

         Assisted co-workers in troubleshooting copier/printer problems.

         Facilitated in training sales personnel with copier and printer functions and trained new team service members.

         Supported customers with software installation and network troubleshooting. 


Military Experience


USS JOHN F. KENNEDY CV 67, Norfolk, VA 1989 1992

Electrician s Mate

         Maintained and repaired of shipboard electrical systems and interpreted electrical sketches, diagrams, and blueprints.

         Evaluated ship s electrical power generation systems, lighting systems, and electrical equipment.

         Repaired electrical equipment and appliances and provided effective management in maintaining storage batteries.

         Collaborated with various engineers in inspecting, testing, maintaining, and repairing electric power equipment.

         Delivered exemplary service, earning awards including National Defense Service Medal and Navy Unit Commendation Medal.




Bachelor of Arts, History, Empire State College, Sarasota Springs, FL, 2017

Associate of Arts, Social Xxxxxxience, Tidewater Community College, Virginia Beach, VA, 2011


Certifications & Training


Lexmark Certified Kyocera Certified Toshiba Certified Xerox Certified HP Certified

CPR, AED, and First Aid Certified Leadership Training I, II


Technical Skills


Microsoft Office (Word, Excel, PowerPoint, Outlook), Mac, Windows, Adobe, Oracle, Salesforce, Data Analytics, Peripheral Repair, Computers, Printers, Smart Boards, and Xxxxxxanners

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.