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1070 Crawford Drive ● Indian Land, XXXXXX xxxxxx ● (xxx-xxx-xxxx ● firstname.lastname@example.org
Experienced professional offering over 15 years of experience installing, diagnosing and troubleshooting various types of production equipment within the information image technology field.
Dynamic team leader with strong sense of commitment to driving excellence in creating a culture of empowerment that motivates staff to exceed expectations.
Skilled in leveraging innovative problem-solving to rectify issues utilizing a comprehensive understanding of technical principles and guidelines for repairing mechanical and electronic instruments.
Time Management & Organization | Communication & Negotiation | Strategic Analysis & Tactical Planning
Network Administration | Team Leadership | Software & Hardware Configuration | Decision-Making
Issue Resolution & Problem Solving | Troubleshooting & Installation | Technical Aptitude | Repair & Maintenance
3D SYSTEMS, Rock Hill, XXXXXX 2016 Present
Customer Support Engineer (2018 Present)
Participate in the Product Lifecycle Program (PLC), (what is the goal of this program and what do they do?).
Utilize Salesforce CRM to accurately document communications with internal and external customers.
Collaborate cross-functionally with Training, Sales, Manufacturing and Customer Support to achieve desired outcomes and objectives.
Remain abreast of how the customer utilizes 3D printer and provide guidance on part design and improvements to optimize performance.
Identify issues, evaluating root cause and making recommendations on appropriate repairs to customers 3D printers.
Ensure maximized operational performance for all hardware and software pertaining to 3D printers.
Print Services Production Manager (2016 2018)
Steered production of 3D printed models to support sales, marketing, service, promotions, and research activities.
Facilitated with development of printing xxxxxxhedule, entering jobs in Salesforce, determining priorities, establishing deadlines and planning production.
Demonstrated outstanding leadership in supervising Print Services team, enforcing production standards and training and development of staff for career growth.
Led in maintaining a detailed documentation for accounting, machine maintenance, work orders, and metrics.
Utilized 3D software s from solid works, 3D sprint, AutoCAD, Autodesk, and build setup for business productivity
Designed and implemented dashboards and tailored reports in salesforce for print services team.
Administered daily operations while maintaining and repairing all 3D printers in the fleet using various tools, including: oxxxxxxilloxxxxxxope, multi-meter, laser power meters, and vacuum Gauges to service and repair the machines
Boosted performance by creating and implementing effective quality control practices for all work orders.
Managed 3D Systems Printers to build benchmark and prototyping parts from Stereolithography (SLA), MultiJet Printing (MJP), Color Jet Printing (CJP), and Selective laser sintering (SLS) for customers throughout the world.
GREENAN BUSINESS PRODUCTS, New York, NY 2013 2015
Field Service Network Technician
Managed all aspects of onsite installation, repair, maintenance, and test duties with a 97% success rate.
Performed remote troubleshooting through diagnostic techniques and pertinent questions to resolve all issues.
Diagnosed, installed, setup, troubleshot, and networked Xerox, HP, Canon, Lexmark, Brother, and EFI Fiery controllers, printers, plotters, and copiers.
Identified and resolved errors or technical problems and determined proper solutions with minimal downtime.
Established standard procedures, xxxxxxan to email and xxxxxxan to folder on customers network.
TOSHIBA, New York, NY 2005 2013
Field Service Technician (2010 2013)
Delivered high-level customer business continuity with timely and effective hardware maintenance and repair of printers, wide format, xxxxxxanners, and copiers. Provided direct post-sales system technical support to end users.
Maintained a high-level client satisfaction by clarifying customer needs to ensure business continuity.
Resolved customer-relation problems appropriately and exxxxxxalated all issues according to established procedures.
Planned and executed the installation, setup, troubleshooting, and networking of Toshiba, Ricoh, HP, and Lexmark copiers and printers. Provided direction in solving technical problems on an assigned hardware/software platform.
Conducted onsite inspections to evaluate and resolve all issues. Provided software service, post-sales or service delivery support, and solved applications problems for remote or local accounts, on standard and specialized systems.
Field Service Supervisor (2005 2010)
Efficiently supervised the Virginia Beach team/territory.
Promptly tracked and updated service calls, ensuring information is clear, thorough, accurate, and professional.
Met and exceeded service level targets for service ticket acknowledgment and issue resolution.
Served as the technical and training resource for service team members, device technology, and networking issues.
Maintained knowledge of new efficient technologies. Performed thorough repairs on equipment with a focus on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost.
Fostered effective client relationships and communication to cultivate a positive service attitude and to provide the highest quality service in all assigned areas, earning the Toshiba s Top Tech Gold Award for 2007 and 2008.
XEROX, New York, NY 1998 2005
Color Specialist / Xerox Customer Support Engineer
Organized meetings and resolved customer concerns.
Repaired and Maintain Xerox copiers, facsimile, xxxxxxanners, plotters, and printers.
Assisted co-workers in troubleshooting copier/printer problems.
Facilitated in training sales personnel with copier and printer functions and trained new team service members.
Supported customers with software installation and network troubleshooting.
USS JOHN F. KENNEDY CV 67, Norfolk, VA 1989 1992
Electrician s Mate
Maintained and repaired of shipboard electrical systems and interpreted electrical sketches, diagrams, and blueprints.
Evaluated ship s electrical power generation systems, lighting systems, and electrical equipment.
Repaired electrical equipment and appliances and provided effective management in maintaining storage batteries.
Collaborated with various engineers in inspecting, testing, maintaining, and repairing electric power equipment.
Delivered exemplary service, earning awards including National Defense Service Medal and Navy Unit Commendation Medal.
Bachelor of Arts, History, Empire State College, Sarasota Springs, FL, 2017
Associate of Arts, Social Xxxxxxience, Tidewater Community College, Virginia Beach, VA, 2011
Lexmark Certified ⧫ Kyocera Certified ⧫Toshiba Certified ⧫ Xerox Certified ⧫ HP Certified
CPR, AED, and First Aid Certified ⧫ Leadership Training I, II
Microsoft Office (Word, Excel, PowerPoint, Outlook), Mac, Windows, Adobe, Oracle, Salesforce, Data Analytics, Peripheral Repair, Computers, Printers, Smart Boards, and Xxxxxxanners
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