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Career Profile
Dedicated and accomplished Operations Leader with over 10 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.
Key Competencies
Operations Management Retail Store Industry Staff Management & Training Attention to Detail
Microsoft Office Suite Multi Unit Retail Management Vendor Management Contract Negotiation
Loss Prevention Standards P&L Management Merchandising ASE Parts Specialist Certification
Professional Experience
Advance Auto Parts 2013-2017
General Manager, Hub Store, Monroe, NC (2016-2017)
General Manager, Pageland Store (2013-2016)
Directed day to day administrative and operational functions within a retail store environment with a focus on increasing productivity and efficiency levels
Hired and trained staff members for both front end/customer service and managerial positions in addition to providing individualized training and coaching
Designed and implemented innovative loss prevention strategies, implemented corporate operational policies, and managed safety programs
Successfully improved store metrics to a positive 3.9% comp total store
AutoZone 2001-2012
District Manager (2010-2012)
Store Manager, Various Locations (2001-2010)
Coordinated retail store logistics within several locations which included managing store financial metrics and monitoring overall productivity levels
Supervised teams of up to 45 employees which required providing training along with handling employee relations issues
Reviewed and diffused customer service issues, provided W.O.W. customer service, and acted as a HUB Store Manager
Recognized as a Top Performing Store Manager within the organization
Professional Awards
Manager of the Year (2006)
President s Club Award (2004, 2006)
Shrink Buster Award
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