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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Operations Leader with over 10 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies

Operations Management Retail Store Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Multi Unit Retail Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising ASE Parts Specialist Certification


Professional Experience

Advance Auto Parts 2013-2017

General Manager, Hub Store, Monroe, NC (2016-2017)

General Manager, Pageland Store (2013-2016)

  Directed day to day administrative and operational functions within a retail store environment with a focus on increasing productivity and efficiency levels

  Hired and trained staff members for both front end/customer service and managerial positions in addition to providing individualized training and coaching

  Designed and implemented innovative loss prevention strategies, implemented corporate operational policies, and managed safety programs

  Successfully improved store metrics to a positive 3.9% comp total store


AutoZone 2001-2012

District Manager (2010-2012)

Store Manager, Various Locations (2001-2010)

  Coordinated retail store logistics within several locations which included managing store financial metrics and monitoring overall productivity levels

  Supervised teams of up to 45 employees which required providing training along with handling employee relations issues

  Reviewed and diffused customer service issues, provided W.O.W. customer service, and acted as a HUB Store Manager

  Recognized as a Top Performing Store Manager within the organization


Professional Awards

Manager of the Year (2006)

President s Club Award (2004, 2006)

Shrink Buster Award

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