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Yyyyyy x. yyyyyy

7200 Powers Ave #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Strategic Leader with 10+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing benefit administration tasks, providing support to staff members on benefit policies/procedures, and processing benefit and/or leave changes for individual employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, and co-workers.

Key Competencies

         Benefit Administration

         Human Resources Management

         Team Leadership

         Strategy Implementation

         Leave Management

         FMLA/ADA Regulations

         Employee Relations

         Benefit Investigations

         Process Improvement

         Attention to Detail

         Document Management

         Complex Problem Solving

Professional Experience

Diversified Service Options-Medicare and Government Solutions 2014-Present

Benefits Coordinator, Employee Services/Benefits

  • Directly manage a variety of administrative and operational tasks which includes acting as a first point of contact for benefit department vendors in regards to benefit issues and/or complaints
  • Generate comprehensive benefit reports used by executive management, assist in the creation of internal standard operating procedures, and play a lead role in benefit related projects
  • Utilize superior communication and interpersonal abilities in order to foster positive relationships with both the Employee Relations and Benefits Manager in addition to members of executive management


iCATT Consulting Group June 2013-April 2014

Benefits Coordinator/Leave Administrator

  • Guided daily benefit and leave administration functions within a consulting organization which included documenting leave requests/approvals, tracking employee hours, and monitoring payroll/STD payments
  • Calculated employee benefit eligibility which required a significant analytical skillset, ensured benefit documentation was completed accurately, and updated individual LOA status
  • Provided support to staffing/employee relations teams, human resource team members, and members of management during leave abuse related investigations
  • Maintained a keen knowledge of federal regulations/guidelines related to FMLA, ADA, and the Pregnancy Discrimination Act in addition to overseeing ongoing leave cases


ING Financial December 2006-September 2012

Benefits Specialist II, Human Resource Contact Center

  • Managed administrative functions within a call center environment with a focus on providing guidance to both employees and managers on benefit related policies
  • Played a lead role in advising employees on benefits and leave programs, processed benefit documentation, handled employee status changes, performed I-9 audits, and provided training to new employees



Bachelor of Science, Technical Management/Human Resource Management, DeVry University

215 Life/Health License, State of Florida

Certifications Include: Medicare Training Certificate, Medicare Fraud, Waste, and Abuse Certificate, and CMS General Compliance Training Certificate

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