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- Innovative, results-oriented Professional with an in depth understanding of strategic leadership processes.
- Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
- Dynamic communication skills, instrumental to handling confidential information as well as providing top notch customer service.
- Possesses computer proficiency with both commercial and proprietary software.
Progressive Insurance- Richardson, TX 2011-2013
Special Lines Claim Representative
- Fulfilled critical leadership position, focusing primarily on team development, customer service and claims processing.
- Demonstrated strong interpersonal skills throughout daily client interactions, key to ensuring satisfaction and promoting retention.
- Excelled in individual and team environments; key to accurately performing investigations.
- Ensured quality control throughout entire repair process, including estimate creation, pricing and projecting service delivery date.
- Utilized proprietary and mainstream software to complete claims processing operations.
- Leveraged subject matter knowledge to successfully pinpoint fraudulent claims while evaluating company liability, loss and risk.
Senior Field Multi-Line Adjuster- Idaho & Washington 2010-2011
- Assumed key senior level role, with associated duties including team collaboration, driving productivity and providing top notch customer service.
- Contributed subject matter knowledge to assist with all phases of project lifecycle.
Multi-Line Claim Representative-Idaho 2003-2010
- Utilized strong data analysis and interpersonal communication skills to complete daily claims operations.
- Cultivated positive relationships with Special Investigations Unit and the National Insurance Crime Bureau.
- Leveraged meticulous methods to achieve high success rate in pursuing cases.
Claim Generalist- Texas 2000-2003
Field Claim Representative - New Mexico 1999-2000
Claim Representative - New Mexico 1999
Popular Outdoor Outfitters; Store Manager- Albuquerque, NM 1998-1999
Target Stores; Team Leader- Las Cruces, NM 1997
Bachelor of Arts, General Business, New Mexico State University-Las Cruces, NM
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