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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Innovative, results-oriented Professional with an in depth understanding of strategic leadership processes.
  • Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
  • Dynamic communication skills, instrumental to handling confidential information as well as providing top notch customer service.
  • Possesses computer proficiency with both commercial and proprietary software.


Key Areas of Expertise



   Claims Investigations

   Customer Service

   Interpersonal Communication


   Organizational Management

   Quality Assurance

Professional Synopsis


Progressive Insurance- Richardson, TX 2011-2013

Special Lines Claim Representative

  • Fulfilled critical leadership position, focusing primarily on team development, customer service and claims processing.
  • Demonstrated strong interpersonal skills throughout daily client interactions, key to ensuring satisfaction and promoting retention.
  • Excelled in individual and team environments; key to accurately performing investigations.
  • Ensured quality control throughout entire repair process, including estimate creation, pricing and projecting service delivery date.
  • Utilized proprietary and mainstream software to complete claims processing operations.
  • Leveraged subject matter knowledge to successfully pinpoint fraudulent claims while evaluating company liability, loss and risk.


Senior Field Multi-Line Adjuster- Idaho & Washington 2010-2011

  • Assumed key senior level role, with associated duties including team collaboration, driving productivity and providing top notch customer service.
  • Contributed subject matter knowledge to assist with all phases of project lifecycle.


Multi-Line Claim Representative-Idaho 2003-2010

  • Utilized strong data analysis and interpersonal communication skills to complete daily claims operations.
  • Cultivated positive relationships with Special Investigations Unit and the National Insurance Crime Bureau.
  • Leveraged meticulous methods to achieve high success rate in pursuing cases.


Previous Experience:

Claim Generalist- Texas 2000-2003

Field Claim Representative - New Mexico 1999-2000

Claim Representative - New Mexico 1999

Popular Outdoor Outfitters; Store Manager- Albuquerque, NM 1998-1999

Target Stores; Team Leader- Las Cruces, NM 1997




Bachelor of Arts, General Business, New Mexico State University-Las Cruces, NM

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