0000 xxxxxx xxxx , xxxx , xxxxx 00000 | 347-773-8326 | abc@xyz.com

Focused, self-driven and confident professional with years of progressive, impressive. Skilled in creating seamless systems that serve to drive goal achievement. Self-directed by nature with an aptitude for leading individuals and teams; communicate effectively with diverse populations. Self-motivated with excellent leadership and supervisory skills as well as significant experience in directing projects. Call on mentoring and coaching skills to efficaciously optimize staff capabilities. Well-versed in leading front- and back-of-house operations, as well as serving and bartending functions. Now seeking a Food and Beverage Manager role that will allow for ongoing career growth.

Menu Planning | Staff Hiring & Training | Purchasing | Workflow Development | Event Planning | Scheduling

Strategic Planning | Product Control | Negotiation | Change Management | Organizational Leadership | Goal Setting

Account Management | Receiving | Communication | Interpersonal Skills | Presentations | Windows OS

Microsoft Office (Word, Excel, Power Point, Outlook) | Micro | Aloha | POS & Star Systems

  Currently oversee daily operations and event planning functions for the sister bar of The Grange Bar and Eatery

  Oversee daily functions within a 4K square foot, two-story facility that houses 700 guests

  Sought to drive business performance in a positive direction that led to company prosperity and success

  Guided BOH processes as the leader and expert of a motivated, highly-qualified team

  Upheld costs 28% overall across a four-month period, from 62% in food costs prior

  Created and implemented efficient schedules to allow for smooth operations conducive to productivity

  Coordinated restaurant functions during scheduled shifts; recruited, trained, supervised and motivated team members, as well as replied to patron concerns

  Created an efficient weekly schedule for 48 staff members

  Developed innovative, enticing menus that accounted for trends and offerings from competitors

  Warmly welcomed patrons upon their arrival; organized all table reservations and finalized daily menu and wine specials

  Analyzed restaurant sales levels and profitability to plan ahead strategically

  Headed marketing efforts, including promotional events and discount programs

  Created and executed plans for department sales, profit and staff development; included setting on budgets mutually agreed upon with the Owner

  Checked stock levels and prepared cash, both petty and in drawers

  Visited various Food and Beverage warehouses up to four times weekly to purchase necessary inventory items; kept food cost under 30% consistently by controlling waste to uphold high quality standards

  Maintained high standards as it related to quality control, hygiene, and health and safety

  Served as one of the first team members as the Eatery started as an emerging hot spot for innovative cuisine in Harlem; proved crucial in developing an initial schedule and new menus using customer input

  Delivered friendly service to customers so they felt comfortable and inclined to return for subsequent visits

  Memorized daily specials and promoted them to customers; bussed up to 12 tables at any given time in a team environment to keep the floor was running smoothly

  Engaged in daily work as a Barista, Server and Bartender; became well-versed in making various espresso/coffee drinks, as well as conducting training sessions to educate fellow staff members on how to do so

  Also gained extensive knowledge related to wine, alcohol and featured cocktails; focused on unique mixology and sourcing food from as local and organic distributers as much as possible

Continued

  Completed daily check out reports and cash/credit tip sheets, which included a report from every Server, Hostess and Bartender on the floor

  Leveraged mathematical acumen to lead point breakdowns to determine each staff member s appropriate tip-out contingent on the number of hours per point for each staff member

  Kept the bar area clean and organized per Health Department standards

  Offered outstanding service to help guests feel comfortable and willing to return

  Regarded as a table touching expert, tasked with retrieving constructive feedback

  Maintained manufacturing operations including business plans, programs requirements, labor hours, cycle, production costs and image specifics

  Developed a pool of potential supervisors whose performance best aligned with company objectives

  Monitored the operational budget and all expenses, measured as percentage sales

  Evaluated employees according to a previously-outlined schedule; provided resulting documentation to Human Resources per their specified guidelines

  Coordinated all services to be consistent with short- and long-term corporate interests and high standards in customer service delivery

  Achieved budget revenue goals by carefully monitoring expenses

  Headed the development of innovative new products

  Gathered, prepared and maintained P&L statements, budgets and cost controls that adhered to food, beverage and labor goals

  Implemented and practiced accurate employee payroll procedures, as well as finalized all promotion and termination decisions

  Coached and counseled employees to aid them in learning and growing; included training crew and Assistant Managers via orientations, refresher courses, performance assessments and recognition programs

  Achieved impressive performance, with PAC of 52% against a given budget of over $37K in weekly sales for 2007

  Directed store partners to create and maintain the Starbucks experience for customer and personnel; included managing the store's financial performance, with annual revenue in excess of $1.6M

  Crafted and executed strategic and operational work group plans; measured results and followed up with staff to lead functional responsibilities in a manner conducive to garnering positive results

  Coached, mentored and managed a high-caliber team, delivering feedback via formal annual reviews

  Called on collaborative measures to train and supervise up to 400 personnel in achieving team success

  Generated monthly P&L and analyzed quarterly budgets; secured as much as $80K in monthly and $1.8M in yearly revenue

  Fostered and maintained a positive working relationship between management and employees through the development of a positive, team-centered work environment

Courses, Human Resource Management, Katharine Gibbs School

Associate of Occupational Studies, Criminal Justice Criminology, John Jay College of Criminal Justice

Also earned Certifications in Food Protection and Mixology

0000 xxxxxx xxxx , xxxx , xxxxx 00000 | 347-773-8326 | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of hospitality expertise in roles of increasing responsibility and scope that span the course of my progressive career. With any opportunity I ve taken on in the food and beverage industry, I ve proven that I m skilled in working under pressure to surpass employer and client expectations alike.

  To pair with my impressive career background, I have an Associate of Occupational Studies and have also engaged in college-level Human Resources Management coursework. My hope is to leverage this and secure a management role in my current industry.

  As a professional, I am an expert in numerous key areas including supervision, operations management, purchasing, inventory control, training, process improvement and workflow development.

  I ve also expanded my skill sets through professional development; my current certifications include credentials in Food Protection and Mixology.

  I am comfortable in achieving organizational success both as a team member and individual achiever. I interact well with independent and group stakeholders at all levels. I also work seamlessly with customers to deliver a first-class experience at all times that encourages repeat business.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume