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Dedicated professional possessing extensive experience in customer service, call center operations and office management.
Experienced in completing administrative tasks on-time in fast-paced office environments.
Excellent communication skills, critical to delivering high quality customer service and forming positive relationships.
Demonstrated ability to identify client needs and make knowledge based recommendations to ensure fulfillment.
Call Center Operations
Advanced Call Center Technologies 2006, 2016 & 2017-Present
Call Center Representative
Utilize strong communication skills to provide top-notch service within a fast-paced call center environment.
Successfully authenticate customer and provide critical assistance to identify fraudulent activity.
Demonstrate excellent organizational abilities while maintaining accurate account records.
Obtain an in depth understanding of processes within multiple departments, including electronic banking, credit card fraud and ATM debit fraud.
Fantich Media 2012-Present
Manager | Actor
Demonstrate strong communication skills throughout daily interactions with customers; promptly resolve inquiries and handle issues.
Use excellent leadership and organizational abilities to oversee daily activities, complete various administrative tasks and foster a safe environment.
Bodyworks by Bettina 2017-Present
Manager | Massage Therapist
Recipient of merit based promotion due to strong leadership, customer service and organizational skills.
Develop effective marketing strategies to attract new clientele and grow existing client base.
Strategically identify client needs and make knowledge based product / service recommendations to ensure fulfillment.
Deliver top-notch customer service to increase satisfaction levels and encourage retention.
Massage Therapy Program, South Texas Vocational Technical Institute; 2011
Promoted local art and music at multiple events and festivals.
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