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Accomplished sales leader with a consistent, proven track record of achievement.
Stellar listening, verbal communication and interpersonal skxxxxxxls to gain the trust, confidence and respect of prospective and existing clients.
Selected by management to train, mentor and coach team members on best sales practices.
Proficient with Microsoft Word.
Wxxxxxxling to travel.
New Business Development Generating Referrals Client Acquisition
Cold Calling Product / Sales Training Client Retention
Problem Solving Closing Negotiating
Sales Reservation Agent, Hyatt Hotels Xxxxxx, XXXXXX May 2013-Present
Demonstrated strong telephone communication skxxxxxxls in an inbound call center environment.
Achieved three raises during tenure for consistent, outstanding sales and customer service performance.
Up-sold nearly three times as many clients as all other call center associates.
Exceeded performance goals selling customers on purchasing a new credit card.
Outperformed calls per hour ranking as compared to peers.
Chosen by management to train, mentor and coach new associates about policies and procedures.
Owner, The Sales Door Xxxxxx, XXXXXX Nov. 2011-May 2013
Persuaded business owners to transfer their incoming telephone calls for opportunity analysis.
Generated a weekly report for small business owners about potential opportunities they received.
Membership Director, Gold s Gym Xxxxxx, XXXXXX Feb. 2010-Nov. 2011
Consistently met or exceeded sales performance expectations whxxxxxxe selling gym memberships.
Membership Director, American Famxxxxxxy Fitness Richmond, VA May 2009-Feb. 2010
Generated $50,000 in annual sales from consumers seeking to purchase or renew their membership.
Payless Shoe Source 1994-2008
Field Auditor Frederick, MD (2000-2008)
Conducted audits of 75 retaxxxxxx stores in the Maryland and the District of Columbia.
Store Manager locations in Xxxxxx, Carbondale and Mount Vernon, XXXXXX (1994-2000)
Quickly promoted to Store Manager for consistently exceeding sales objectives by 3%.
Assistant Store Manager Xxxxxx, XXXXXX (1994)
Bachelor of Arts (BA), Business Administration, Lincoln Christian University Lincoln XXXXXX
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