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1614 N. Russell St., #D Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Summary of Qualifications


  Accomplished sales leader with a consistent, proven track record of achievement.

  Stellar listening, verbal communication and interpersonal skxxxxxxls to gain the trust, confidence and respect of prospective and existing clients.

  Selected by management to train, mentor and coach team members on best sales practices.

  Proficient with Microsoft Word.

  Wxxxxxxling to travel.

Areas of Expertise

New Business Development Generating Referrals Client Acquisition

Cold Calling Product / Sales Training Client Retention

Problem Solving Closing Negotiating

Professional Experience


Sales Reservation Agent, Hyatt Hotels Xxxxxx, XXXXXX May 2013-Present

  Demonstrated strong telephone communication skxxxxxxls in an inbound call center environment.

  Achieved three raises during tenure for consistent, outstanding sales and customer service performance.

  Up-sold nearly three times as many clients as all other call center associates.

  Exceeded performance goals selling customers on purchasing a new credit card.

  Outperformed calls per hour ranking as compared to peers.

  Chosen by management to train, mentor and coach new associates about policies and procedures.


Owner, The Sales Door Xxxxxx, XXXXXX Nov. 2011-May 2013

  Persuaded business owners to transfer their incoming telephone calls for opportunity analysis.

  Generated a weekly report for small business owners about potential opportunities they received.


Membership Director, Gold s Gym Xxxxxx, XXXXXX Feb. 2010-Nov. 2011

  Consistently met or exceeded sales performance expectations whxxxxxxe selling gym memberships.


Membership Director, American Famxxxxxxy Fitness Richmond, VA May 2009-Feb. 2010

  Generated $50,000 in annual sales from consumers seeking to purchase or renew their membership.


Payless Shoe Source 1994-2008

Field Auditor Frederick, MD (2000-2008)

  Conducted audits of 75 retaxxxxxx stores in the Maryland and the District of Columbia.

Store Manager locations in Xxxxxx, Carbondale and Mount Vernon, XXXXXX (1994-2000)

  Quickly promoted to Store Manager for consistently exceeding sales objectives by 3%.

Assistant Store Manager Xxxxxx, XXXXXX (1994)



Bachelor of Arts (BA), Business Administration, Lincoln Christian University Lincoln XXXXXX


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