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Experienced patient care/operations professional with 5+ years of experience within high-stress environments with a strong background within the healthcare industry. Experienced in scheduling patient appointments, performing account research, and resolving escalated customer service issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, and members of management. Certified Notary Public

• Manage day to day operations within a healthcare environment with a concentration on updating patient case status and entering detailed case data into a comprehensive database
• Identify specific dates for patient documentation and ensure timelines are applied appropriately, maintain a significant knowledge of processing procedures, and maintain positive rapport with internal/external clients

• Coordinated daily operations and customer support tasks which included maintaining patient files, supporting executive staff members, and processing submissions based on standard operating procedures
• Generated detailed reports which were used to compare case lists from various sources in addition to handling quality control tasks such as comparing line listings on various reports

• Directed several administrative operations which included overseeing multi-entity check runs, scheduling vendor payments, and reviewing/verifying account codes on payables
• Reviewed/audited financial documents which included vendor invoices, expense reports, and corporate credit card statements in addition to maintaining the organization s expense tracking system
• Utilized superior organizational abilities maintain financial files and documentation along with processing vendor paperwork, responding to vendor inquiries, and preparing 1099 tax statements

• Coordinated several operational tasks which included providing administrative support to executive staff members and fostering positive rapport with both internal and external customers
• Oversaw accounts receivable operations, monitored and reordered office supplies as needed, and created monthly credit card reports for use by the CFO
• Maintained a keen knowledge of OSHA safety regulations in order to ensure compliance, scheduled and monitored safety drills, performed internal safety audits, and led all new hire training

• Facilitated day-to-day operations within a fast-paced call center environment which included recruiting and interviewing team members along with making hiring recommendations
• Monitored calls to ensure high levels of quality were maintained, monitored productivity levels, created staff schedules, and generated reports through the Cisco Unified Intelligence Center system

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• Successfully coordinated various administrative operations such as patient appointment scheduling, treatment plan coordination, and patient account maintenance
• Played an integral role in special projects as needed, scheduled patient testing and assessments, and addressed patient inquiries via phone or in-person

Additional Professional Experience Includes: Financial Care Counselor, Duke Dermatology, Financial Care Counselor, Duke Prostate Clinic, and Patient Service Associate, Duke Hematology/Oncology

Bachelor of Arts, Business, Concentration in Organizational Leadership, University of Mt. Olive, 2016

Associate of Arts/Science, Healthcare Administration, University of Mt. Olive (2015)