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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced patient care/operations professional with 5+ years of experience within high-stress environments with a strong background within the healthcare industry. Experienced in scheduling patient appointments, performing account research, and resolving escalated customer service issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, and members of management. Certified Notary Public


Key Competencies



         Healthcare Industry

         Vendor Management

         Complex Data Analysis

         Call Center Operations

         Patient Scheduling

         Strategy Development

         Financial Reporting

         Technically Proficient

         Process Improvement

         Fiscally Responsible

         Complex Problem Solving

         Attention to Detail


Professional Experience

Ashfield Pharmacovigilance, Durham, NC May 2016-Present

Associate Case Manager (2016-Present)

  • Manage day to day operations within a healthcare environment with a concentration on updating patient case status and entering detailed case data into a comprehensive database
  • Identify specific dates for patient documentation and ensure timelines are applied appropriately, maintain a significant knowledge of processing procedures, and maintain positive rapport with internal/external clients


Business Operations Associate (2016)

  • Coordinated daily operations and customer support tasks which included maintaining patient files, supporting executive staff members, and processing submissions based on standard operating procedures
  • Generated detailed reports which were used to compare case lists from various sources in addition to handling quality control tasks such as comparing line listings on various reports


Veritas Collaborative, Durham, NC September 2014-May 2016

Accounts Payable Specialist (2015-Present)

  • Directed several administrative operations which included overseeing multi-entity check runs, scheduling vendor payments, and reviewing/verifying account codes on payables
  • Reviewed/audited financial documents which included vendor invoices, expense reports, and corporate credit card statements in addition to maintaining the organization s expense tracking system
  • Utilized superior organizational abilities maintain financial files and documentation along with processing vendor paperwork, responding to vendor inquiries, and preparing 1099 tax statements


Operations Coordinator (2014-2015)

  • Coordinated several operational tasks which included providing administrative support to executive staff members and fostering positive rapport with both internal and external customers
  • Oversaw accounts receivable operations, monitored and reordered office supplies as needed, and created monthly credit card reports for use by the CFO
  • Maintained a keen knowledge of OSHA safety regulations in order to ensure compliance, scheduled and monitored safety drills, performed internal safety audits, and led all new hire training


Duke Neuroscience & Pain Clinic, Durham, NC June 2012-September 2014

Call Center Team Lead

  • Facilitated day-to-day operations within a fast-paced call center environment which included recruiting and interviewing team members along with making hiring recommendations
  • Monitored calls to ensure high levels of quality were maintained, monitored productivity levels, created staff schedules, and generated reports through the Cisco Unified Intelligence Center system

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Duke Dermatology, Durham, NC August 2011-June 2012

Service Access Team Lead

  • Successfully coordinated various administrative operations such as patient appointment scheduling, treatment plan coordination, and patient account maintenance
  • Played an integral role in special projects as needed, scheduled patient testing and assessments, and addressed patient inquiries via phone or in-person


Additional Professional Experience Includes: Financial Care Counselor, Duke Dermatology, Financial Care Counselor, Duke Prostate Clinic, and Patient Service Associate, Duke Hematology/Oncology




Bachelor of Arts, Business, Concentration in Organizational Leadership, University of Mt. Olive, 2016

Associate of Arts/Science, Healthcare Administration, University of Mt. Olive (2015)

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