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Yyyyyy x. yyyyyy

xxxxxx Rose Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced administrative and operational professional with several years of experience in managing day-to-day operations within a hospitality environment. Experienced in designing and implementing streamlined operating procedures, supervising staff members, and diffusing difficult customer service situations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


         Studio/Audio Engineering

         Facilities Management

         Hospitality Industry

         Operations Management



         Staff Management

         Administrative Support

         Customer Service


         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership




Studio Engineering Diploma, The Blackbird Academy at Blackbird Studio, Nashville, TN (2014)


Bachelor of Arts, Philosophy, Psychology, and Music

Connecticut College, New London, CT


Professional Experience

Mom s Bar and Lounge/Backstage Bar and Grill, Los Angeles, CA August 2012-Present

Operations Manager/Executive Support (2016-Present)

  Manage day-to-day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Review and troubleshoot operational issues as they arise, facilitate positive relationships with both co-workers and vendors, and handled maintenance work (carpentry, plumbing, electrical work)

  Supervise internal staff members which required providing individualized coaching/training in addition to handling performance development functions

Security (2011-2013, October 2014-Present)

  Facilitate security related logistics which included training new security staff members in addition to monitoring the safety of staff, customers, and the facility

  Maintain a keen knowledge of regulatory requirements and ensure continuous compliance, resolve escalated customer issues, and develop nightly status reports

Bartender (2012-2013)

  Utilized superior communication and interpersonal abilities in order to provide superior customer service at all times in addition to processing both cash and credit transactions

  Kept abreast of current mixology and pouring techniques for a significant number of drink recipes, ensured food/beverage safety, and diffused difficult customer service situations

  T.I.P.S Certified in proper serving techniques

Yyyyyy x. yyyyyy

xxxxxx Rose Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Self-Employed 2002-Present


  Recognized as a professionally trained multi-instrumentalist and vocalist which has resulted in completing several successful albums

  Act as Score Composer, Arranger, and Engineer for The Heart of Football (Boston College Film Department) and played an integral role in Praying for Rain (Megan Moreaux EP)

  Composed, arranged, and engineered Behind the Lens radio show them music


Nira Tea Allstate Insurance, Pico Rivera, CA August 2010-March 2011

Administrative Assistant

  Coordinated both administrative and operational functions which included creating customer billing in addition to corresponding with both new and existing clients

  Answered incoming phone calls and routed callers to team members, developed/distributed flyers and additional advertising content, and designed improved workforce processes


Technical Skills


Proficient in: Mac OS, Windows OS, ProTools, Logic Pro, and Microsoft Office Suite
























Yyyyyy x. yyyyyy

xxxxxx Rose Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operational roles within the hospitality industry with experience in managing daily operations/logistics, supervising cross-functional teams, and diffusing difficult customer service situations. In addition, I have a keen ability to foster positive rapport with customers, vendors, co-workers, and members of management.


To complement my professional experience, I also possess superior interpersonal and communication skills with an impressive ability to manage large-scale projects and improve standard operating procedures.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy


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