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Driven, focused, and knowledgeable Strategic Leader with several years of experience in leadership/management roles along with an exceptional background in overseeing daily operations within a variety of hospitality/restaurant environments. Experienced in leading cross-functional teams, managing social media accounts, implementing sales/marketing strategies, and providing training to new staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Operations Management Staff Training/Coaching Front/Back of House Operations P&L

Project Management Restaurant/Hospitality Industry Customer Service/Support

Process Improvement Oral/Written Communication Team Leadership Social Media Marketing

  Demonstrated background in leading both sales and marketing functions within a variety of industries which has resulted in increasing sales revenue by up to 50%

  Experienced in leading both front and back of house operations, coordinated large-scale events, and led administrative tasks such as P&L report generation

  Direct daily catering and event management operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Design and implement innovative strategies aimed at increasing productivity levels, supervise internal team members, and handle employee relations issues

  Generate comprehensive reports for use by executive management, respond to online event inquiries, and resolve escalated customer service issues

  Oversaw both back of house and front of house operations, supported social media marketing logistics, and created P&L reports

  Successfully increased customer base by 15% along with improving sales from January 2016 to January 2017 by 50%

  Wedding Program names 2018 Couples Choice Recipient by WeddingWire

  Coordinated guest services tasks within the organization which included identifying guest needs, addressing guest inquiries, and maintaining guest files

  Cross-trained within several departments which included housekeeping, banquets, and maintenance along with promoting and enrolling guests into the hotel reward system

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  Facilitated event and marketing logistics which included soliciting events, negotiating contract terms, and working closely with key clients

  Managed social media accounts such as Facebook, Instagram, and Twitter in addition to generating press releases and coordinating television/radio appearances

  Instrumental in the marketing and promotion of book launches, author recognitions, and industry awards which resulted in completing over 200 events ranging in budget from $1,000 to over $20,000

  Directed operations within the organization which included implementing strategic initiatives, managing client relationships, and supervising productivity metrics

  Supervised a team of 15 individuals which included providing individualized coaching and guidance along with acting as a Mentor to new employees