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Healthcare management leader with comprehensive knowledge of Clinical Workflow and Practice Management Requirements and Procedures and Electronic Health Record (EHR) implementations.
Clinical Workflow expertise across assessments, treatment plans and progress notes.
Practice Management expertise with admissions, transfers, discharge, diagnosis and financial setup.
Outstanding background and knowledge of Medicare, Medicaid, Commercial and Self-Pay.
Experience building and leading teams to maximize their potential and excel, including managing training.
Solid knowledge of ICD-10/DSM-5 and Meaningful Use Requirements.
Proficient with Microsoft Office Suite and Crystal Reports.
Willing to travel up to 50%.
Netsmart Technologies, Inc. Great River, NY 2002-2015
Implementation Specialist Level III (2013-2015)
Managed more than 100 accounts in Practice Management and Clinical Workflow for nationwide health facilities, including for the North Shore LIJ Health Systems; Beth Israel Hospital; PSCH; North Carolina Public Health; OASAS; and 24 inpatient facilities for the State of Texas, among many others.
Led a team of 49 associates to successfully convert more than 400 clients to ICD-10/DSM-5.
Successfully implemented Meaningful Use Phase 2 across 24 facilities in the U.S. under budget goals.
Provided traditional on-demand software solutions to customers according to specifications and deadlines.
Senior Solution Architect (2010-2013)
Created and implemented a dynamic Training Program for new and existing implementation associates.
Coached associates on best practices of implementations across the U.S.
Managed priorities and provided appropriate interventions based on urgency level.
Alerted challenges to superiors and ordered outside services as needed.
Senior Business Analyst (2008-2010)
Led EHR projects for clients, such as HIE; Meaningful Use; Case Management; Practice Management; Clinical Workflow; and ICD-10/DSM5.
Spearheaded projects, from Request for Proposals (RFPs) to installations, configuration, user-training, maintenance, upgrades and customer service.
Helped the Sales Team to evaluate customer needs and create accurate scopes of work, and also worked closely with the Development Team to adhere to the submitted Statements of Work.
Netsmart Technologies, Inc. Great River, NY (continued) 2002-2015
Director of Support (2005-2008)
Managed a team that support more than 25 state entity clients and 14 clients based in California, including hiring and training personnel.
Communicated effectively over the telephone to translate complex systems information to clients based on their specific education and knowledge level.
Minimized downtime by quickly identifying, defining and solve computer software problems.
Director of Quality Assurance (2003-2005)
Led a team of 15 associates to maximize their potential and excel, including hiring and training staff.
Introduced automated testing technology to help the company achieve better performance testing.
Recorded minimal issues after releasing more than 85 upgrades.
Quality Assurance Engineer II (2002-2003)
Created more than 1,000 test cases for Practice Management, Clinical Workflow and Case Management.
Tested and released 10 major software upgrades without incident and over 500 customized sets of codes.
Quality Assurance & Software Engineer/Team Leader, Unisys Charlotte, NC 1995-2000
Bachelor of Science, Business Administration (BSBA), Management Information Systems focus
University of North Carolina, Charlotte; earned 1995
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