Security professional, with extensive leadership and management experience, seeking a challenging assignment in the Customer Service Sector

  Bachelor of Science in Criminal Justice

  Extensive expertise in meeting all aspects of Homeland Security-related responsibilities

  Experienced in personnel management, training and development; excellent role model and coach for peers whether in one-to-one interaction or within group setting

  Particular competency in performing in a fast-paced environment under stressful conditions

  Outstanding strengths in working within team setting while promoting diversity among individuals and viewpoints

  Skilled in providing management of incarcerated individuals while continually supporting development of improved decision-making and life skills

Homeland Security Activities ~ X-Ray Screening ~ Passenger Observation ~ Equipment Maintenance/Calibration ~ Report Authorship ~ Documentation Review ~ Transportation Security Officer Training ~ Peer-to-Peer Coaching ~ One-on-One/Group Interaction ~ Information Analysis/Evaluation ~ Written Evaluation/Feedback Development

Lead Transportation Security Administration

Department of Homeland Security, Transportation Security Administration, Minneapolis, MN 2014 - Present

       Effectively x-ray/screen array of passenger-accessible property as well as individuals, skillfully utilizing specific equipment to ensure that prohibited materials do not enter secure areas; maintain and calibrate equipment on regular basis.

       Adroitly observe passengers moving through checkpoint to assure rapid identification of any unusual behaviors; review all credentials, including passports and other identification materials, to assure that there is no fraudulent activity, and author incident reports as needed for review by supervisors.

       Continually review actions and responses needed to detect/prevent prohibited items from being placed on aircraft or airport secure areas; carefully scrutinize passengers and give particular attention to insider threats; have developed exceptional skills in performing well in a fast-paced environment under often difficult circumstances.

       Recognition by management of subject matter expertise has resulted in being selected to train new TSA Officers in departmental processes, procedures and policies; assist individuals with properly completing needed forms/documentation.

       Also serve as role model and peer-to-peer coach for Officers as well as other Lead TSOs during one-on-one/group interaction activities; consistently support information sharing, teamwork and the development of an environment that values/promotes diversity.

       Strengths in assisting colleagues in developing skills in acquiring and assessing information in support of mitigating threat situations while gaining capabilities in improving performance/response; also provide management with written feedback concerning Officer performance as well as recommendations for improvements.

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Juvenile Correctional Officer Aide

Hennepin County Juvenile Detention Center, Minneapolis, MN 2014 - 2015

       In this part-time assignment was tasked to oversee individuals during residency at Center; assigned cleaning duties, monitored individual progress and enforced Center regulations.

       Continually focused on assisting individuals with gaining better decision-making capabilities; directed life skills development sessions and group discussions concerning current events, and oversaw team sport activities.

       Diligently performed room checks every 30 minutes to ensure that all residents were accounted for and that any resident activities were aligned with Center policies/regulations; also continually monitored individuals during recreational activities as well as while completing assigned work to ensure that all individuals were performing according to Center policies/procedures including not causing harm to others.

       Skillfully utilized Center IT/software/hardware to prepare various reports and control lights and in-room radios, and worked with two-way radios to communicate with other officers.

Custom Protection Officer

G4S Security, St. Paul, MN 2012 - 2014

       Expertly monitored and responded to all security alarms/emergency situations nationwide; skillfully utilized CCTV to review video footage, computer chat program and telephones to resolve alarm issues, and contacted local law enforcement to provide on-scene resolution.

       Documented all foot/vehicle patrols, emergency calls and other activities into daily computer log; held complete responsibilities for issuing access badges to employees/visitors/vendors.

       Scrupulously reviewed forms to ensure accuracy of information prior to granting security clearances to employees; emailed clearance forms to requesting supervisors.

Shift Lead

Taco Bell, Maplewood, MN 2011

       Successfully planned and directed work assignments of up to seven employees including providing all needed training on food preparation, company customer service/satisfaction procedures, assuring achievement of all food/equipment sanitation requirements, performing safety procedures and working with cash receipts; also ensured that all relevant documents were complete and accurate;

       Additionally, was responsible for cash transactions and bank deposits as well as inventory procurement and management,

Sanford-Brown College, Mendota Heights, MN

Bachelor of Science, Criminal Justice

Hennepin County Juvenile Probation, Volunteer

Internship with Ramsey County Sheriff s Office

Ramsey County Youth Literacy Program, Volunteer