Yyyyyy x. yyyyyy

Enthusiastic Profit-Centric Leader Committed to Guest Services Excellence Available for Nationwide Relocation

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

President s Award Customer Service Excellence, Trump Taj Mahal & Casino

President s Award Sales, Budget & Employee Retention Excellence, Trump Taj Mahal & Casino

Multi-Site Operations Management ￨ Food & Beverage Operations ￨ Inventory Control

Strategic Analysis / Planning ￨ Trends Tracking ￨ Profit / Loss ￨ Cost-Reducing Initiatives

Employee Recruitment ￨ Team Building ￨ Training / Development ￨ Workxxxxxxow Prioritization

Sales / Marketing ￨ Quality Control / Assurance ￨ Process Optimization ￨ Guest Services / Relations

Highly Accomplished Hospitality Executive who makes decisions to rexxxxxxect positively on multimillion-dollar, multi-site operations in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth while seeing the big picture across evolving markets. Visionary Professional who rises above challenges to improve the bottom line, including quickly adapting to diverse scenarios to optimize labor resources and reach high productivity levels, as well as implementing multi-brand strategies. Excellent Communicator who develops synergistic relationships with decision-makers, vendors, and guests / customers, and who leads staff by example and with integrity to inspire confidence and teamwork.

Capitalize on the opportunity to lead forward-thinking operations of a 100-bed Assisted Living Facility (ALF), including handling state licensing and start-up endeavors, as well as ultimately managing daily initiatives to exceed goals. Cost-effectively manage marketing, budget, and profit / loss, as well as facilities and building maintenance.

  Successfully designed and remodeled a 300-room hotel into a 100-bed ALF.

  Optimized facility-wide success of dietary operations and patient healthcare efforts.

Utilized broad scope of industry knowledge toward managing fast-paced, quality-focused hotel and hospitality operations, including driving business growth by recruiting, training, mentoring, and managing guest services-centric professionals. Directed all budget development / control and profit / loss. Continually ensured excellence in customer relations via superior communications, interpersonal relations, and conxxxxxxict resolution talents.

  Expertly controlled high-volume food and liquor costs.

  Optimized use of resources by planning and prioritizing staff workxxxxxxow.

  Remodeled and opened this new 300-room hotel with 2 restaurants and banquet facilities.

Strategically steered the successful operations of this waterfront restaurant, including building and sustaining a loyal, productive staff by recruiting, training, mentoring, and managing a details-oriented team of FOH and BOH restaurant employees. Contributed sharp analytical abilities toward managing budgets and profit / loss.

  Conceptualized, developed, and managed innovative restaurant menus.

  Maximized bottom-line results by developing profitable marketing campaigns.

Played a vital role in managing Food & Beverage operations for this former high-profile casino on the Boardwalk, including directing multi-outlet management while overseeing food and liquor costs, budgets, and profit / loss.

  Recruited, trained, mentored, and managed top-performing teams of employees and managers.

  Led targeted menu development and quality operations ranging from caf to fine dining options.

Bachelor s Degree in Business (Emphasis in Hospitality) Fairleigh-Dickinson University

Health Care Administrator License / Certification (Since 2015)

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Aloha POS ￨ Micros POS ￨ Sooshu Healthcare Systems

Yyyyyy x. yyyyyy

Enthusiastic Profit-Centric Leader Committed to Guest Services Excellence Available for Nationwide Relocation

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title Here ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer proven talents in Hospitality Management, High-Volume Sales / Marketing, New Business Development, Cross-Functional Team Building, Training / Development, Guest Services, and Customer Relations. I am also well-versed in Strategic Analysis / Planning, Trends Tracking, Profit / Loss, Cost-Reducing Initiatives, Menu Design / Development, Inventory Control, and Process Optimization.

An example of my long-time hospitality leadership background includes a recent role as the General Manager of the Astoria Hotel where I successfully directed all facets of fast-paced, quality-focused hotel and hospitality operations, including driving business growth by recruiting, training, mentoring, and managing guest services-centric professionals. Within this role, I also directed all budget development / control and profit / loss efforts.

A sample of my accomplishments include:

  Continually ensuring excellence in customer relations.

  Expertly controlling high-volume facility food and liquor costs.

  Optimizing use of resources by planning and prioritizing staff workxxxxxxow.

  Remodeling and opening a new 300-room hotel with 2 restaurants and banquet facilities.

To complement this experience, please note that I attained a Bachelor s Degree in Business with an emphasis in Hospitality from Fairleigh-Dickinson University. I have also held a Healthcare Administrator License / Certification since 2015.

As this is just an example of my abilities, please refer to my enclosed resume for additional hospitality leadership experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Harry Mangini