Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Strategic Technology Planning ~ Project Management ~ Staff Leadership

Infrastructure Management ~ Vendor Relations ~ Budget Administration

         Offer solid experience in full life-cycle project leadership, upgrades, migrations, infrastructure management, NOC operations, change management, data center activities, and 24/7 help desk operations.

         Extremely well-versed in continuous improvement, vendor management, and leading unified teams in achieving project goals according to fiscal, timeline and quality criteria.

         Skilled at planning, establishing, and applying disaster recovery strategies and contingency plans to safeguard critical information systems.

         Constantly focus on optimizing technology performance, reliability, security, and compliance.

         Outstanding skills in managing IT personnel, budgets and strategic plans, while closely monitoring technological trends and advancements

          Possess an active Criminal Justice Information Systems security clearance.

Loudoun County Government, 2014 to Present

Network Manager

         Direct, mentor, and motivate five network engineers and three telecom engineers in supporting all connectivity, data and telecom networks, WAN circuits, and Internet connectivity for 100 sites (e.g. public safety, parks, libraries and government offices) having 5,000+ personnel.

         Provide 24/7 operational support, manage escalated vendor and customer issues, control $2.2M budget, and continuously explore new technologies to optimize efficiency and cost effectiveness.

         Redesigned network to slash circuit cost by $9K+ monthly while fortifying capacity, performance, redundancy, and scalability.

         Delivered critical network infrastructure for numerous new sites including Emergency Communications Center/911 Call Center.

         Implemented 10 Gig ring to provide redundancy and expand capacity for core/critical sites.

         Rearchitected Internet circuit delivery to drastically lower cost per Mbps by 400%.

Digicon, 2012 to 2014

Senior Lead Operations Manager

         Trained, coached, and directed up to 16 systems and network engineers in providing 24/7 support for environment comprised of HP/IBM/Dell servers and workstations, Cisco network gear and NetApp storage, Windows Server 2000, 2003, 2008 R2, 2012, 2012 R2, XP, Vista, Windows 7, UNIX/Linux platforms, Hyper V, Citrix, and VMware ESXi.

         Held full accountability for three data centers in multiple locations including performing root cause analysis when applicable and monitoring production network and telecom systems.

         Chaired Change Control Board, devised IT policies and procedures, handled escalated issues, and contributed to drafting SLO/SLA agreements with business units and customers.

         Continuously evaluated, redesigned, updated, and optimized infrastructure including network core replacement, implementation of backups, and configuration management for network gear/devices.

         Reengineered WAN to lower circuit costs by 36%+, while successfully improving capacity, performance, redundancy, and scalability.

         Significantly reduced data center cost by migrating and consolidating data centers and racks.

         Proactively replaced decentralized legacy storage with more effective enterprise storage solution.

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GeoEye, 2006 to 2012

Manager IT Operations Support (NOC Manager) 2009 to 2012

         Retained full-time following successful domain migration project during initial role as TEKsystems contractor from 2006 to 2007.

         Provided mission-critical, 24/7 monitoring and support for environment consisting of HP/IBM/Dell servers and workstations, Cisco and brocade network gear, NetApp and HDS/Hitachi storage, Windows Server 2003, 2008 R2, XP, Win 7, UNIX/Linux platforms, and VMware ESX.

         Provided influential leadership, training, mentoring, and coaching to 16 personnel, and administered $3.5M budget to maintain 400 servers and 200 workstations across multiple locations.

         Attended senior-level management meetings, managed SLA/SLO agreements with business units and customers, fostered cooperative vendor relationships, and formulated IT policies and procedures to standardize support for Production/Operations systems.

IT Production Systems Administrator 2007 to 2009

         Helmed Dulles production infrastructure comprising Microsoft clusters, Microsoft NLBs, SQL servers/clusters, FTP servers, Windows 2003 & 2008 servers, and workstations running XP and Linux.

         Directed projects encompassing System Center Operations Manager, SolarWinds hot standby configuration, and anti-virus, backup and patching solutions for IT production systems.

         Generated and presented regular status and project reports to senior management.

         Trained, coached, mentored, and motivated new IT Operations Support employees and delivered 24/7 procedural and technical guidance to all IT Production staff.

         Maintained up-to-date IT asset records, coordinated scheduled maintenance and patching of production systems, and ensured rigorous adherence to IT production support SLAs.

Northrop Grumman (Verizon), 2006

Field Engineer / Systems Administrator

         Provided broad-based support to more than 5,000 end users, primarily maintaining Dell, HP and Compaq laptops and desktops running Windows XP/Office 2003 as well as servers running Server 2003.

         Expertly supported hardware and software by diagnosing and resolving malfunctions, and recommending practical improvements to enhance operational performance.

HP/Compaq, 2001 to 2005

Project Technical Lead

         Promoted from initial roles as Systems Administrator and Team Lead based on proven project management skills and successful completion of multiple engagements.

         Championed two major desktop deployment migrations involving nearly 8,000 workstations for Defense Contract Management Agency (DCMA).

         Documented migration process and provided support for 30+ teams nationwide and internationally.

Certifications:

AWS - Technical Professional Accreditation

ITIL Foundations v3

Windows 2000 Professional (Microsoft Certified Professional)

NT-MCSE (Microsoft Certified Systems Engineer)

NT-MCP+I (Microsoft Certified Professional + Internet)

NT-MCP (Microsoft Certified Professional)

A+ CompTIA

Completed extensive and ongoing Management and Technical training throughout career